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Nashville Countertop Refinishing

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Reviews for Countertop Refinishing in Nashville

Hantel Kitchens & Baths
1.0
Unqualified and overpriced for large, professional job. Hantel refused to replace faulty Silestone countertop until they were paid in full. We would not pay the remaining 10% until the job was finished, as per our contract. They sued us and took us to arbitration. The arbitrating judge ruled the countertop needed to be replaced. Once the job was completely finished with the new countertop installed, we paid the remaining 10%. This job, including extra costs spent on lawyers and arbitrator, took over two years to finish.
- Rosemary A....
The Granite Place
5.0
Everything went as expected. Choice of products was awesome. Our countertops are beautiful and were reasonably priced, installed professionally in a timely manner.
- Clyde T....
1st Class Countertop Company
2.0
1 out of 5 stars. First, we want to briefly commend the quality of the actual workmanship of the granite countertops installed by Randy Shores, owner of 1st Class Countertops. They are beautiful and we are pleased with them. There was only one seam, and the granite was so well matched by Randy that it appears almost seamless. The work ethic of Randy and his son Randy, Jr., and their working relationship, are highly commendable. We actually visited Randy’s shop to deliver our signed contract, pick out our new sink, and leave the required 50% front-end deposit. We genuinely like him, and we were initially quite excited about doing business with him. The second and most important part of our review is about the clean-up fiasco that came afterward, the unbelievable demo and installation mess left behind for us to deal with. This was due to Randy’s cutting the opening for the stovetop inside the house with no protective barrier. Absolutely nothing was cleaned up after the installation by Randy and his son. It’s now almost three weeks after their installation as I write this review, and we’re still cleaning up, hiring outside help, and dealing with the toxic granite dust that settled into and on literally everything. The fine dust covered not only everything in the kitchen itself where the new counters were installed, but also — with our home’s open floor plan — in the entrance area, the music room with a grand piano, the dining area, an open hallway, our living room, and the den which has a vaulted ceiling. Only the three bedrooms with closed doors were spared; every other room in our home and literally everything in them were covered in a thick layer of toxic granite dust. Everything from the ceiling fans and chandeliers, down to the Oriental rugs and hardwood floors, and everything else in between, were totally covered with a thick layer of the fine, toxic granite dust. All the door frames and baseboards, valuable works of art, a rare books collection, the grand piano, an acoustic guitar, and more than 20 pieces of heirloom furniture (including 13 upholstered chairs and sofas), were covered with the toxic dust. All the curtains and drapes for eleven windows were totally permeated with the dust, requiring removal, cleaning, and re-hanging. The damage to our home is overwhelming! Randy had received a very high recommendation from a trusted source where our slabs of granite were purchased, and we read every review on his website from previous customers. Almost all of the reviews were glowing, and the parts we were particularly interested in and most impressed by were the consistent reports of his thorough clean-up afterward. Here are few verbatim quotes from those reviews: The Team of Randy and Randy Jr. came in and took out the old countertops without making a big mess; . . . they even clean up everything before they leave; They did an excellent job cleaning up after the job; I expected to come home to a mess, but everything was as clean as it was when I left this morning. I couldn't be happier. I was completely satisfied with every detail. They cleaned up every little mess . . ., etc. We had every reasonable belief and expectation that these glowing, excellent reviews reflected the quality of what we were to expect from Randy and 1st Class Countertops. Nothing could have been further from the truth! In addition to already hiring six men to assist us, we’ve personally spent more than 150 total man-hours on the massive clean-up over these past three weeks, and there is still considerably more to do. Christmas is just three days away as I write this, and there is no way we can possibly complete the huge clean-up. We’ve already spent more than $1,000 out-of-pocket on this clean-up, more than half of it paid to immediately have our duct work and all vents cleaned out, because it was quickly determined that the granite dust was continuing to circulate throughout the entire system and into every room of our home. Randy, in fact, did not even cover the vents in the immediate work area when he was cutting the granite opening for the stovetop. The colossal mess Randy left us with hit us, as we approach the holidays, at the worst possible time! We are 75 years old and have a number of serious health issues, including lung problems and chronic heart failure. And both of us tested Covid19-positive back in November; and even though we’re well beyond the time to quarantine and thankfully seem to be on the road to recovery, the virus took a physical and emotional toll. We’re still not fully back to normal, and the health implications of what Randy did are beyond staggering. When you inhale the silica dust particles, they scar your lungs causing a disabling, irreversible, and incurable lung disease called silicosis. Randy and his son wore state-of-the-art masks and gear to protect themselves as they were cutting the granite! But nothing whatsoever was done to protect our home, our furniture and possessions, and — most importantly — our physical health. We and our home were not protected in any way; and we were egregiously violated by Randy’s decision to cut the stovetop opening inside our home while doing absolutely nothing whatsoever to contain the thick, toxic dust cloud that erupted. We sincerely hope this review will be constructive for Randy and for all who read it. Communication is the key, we believe, and we see in retrospect that sufficient, honest and open communication was almost entirely lacking. There was nothing at all in the contract we signed about cutting the granite inside our home and providing no protective barrier. We were only told to clear out all the kitchen cabinets, which we did. And we covered everything in the kitchen with protective sheets. But we had no knowledge whatsoever that a thick cloud of toxic granite dust would be generated and allowed to settle throughout six rooms of our home! Because of a business insurance matter, Randy showed up for the job three hours later that he originally told us he would start, and night had fallen by the time the job was completed. And then they just left, and no clean-up took place. Fortunately, the opening for the stainless steel sink we purchased from Randy was cut off-site; but the opening for the stovetop was cut right in our kitchen and that’s where and why this huge problem occurred. A sister had new granite counters put in earlier this year, and the workman built a tent of heavy-mill plastic sheeting 360 degrees around him from floor to ceiling as he cut a similar opening inside. When we discussed this protective measure with Randy, after he’d returned to deal with a couple of other important issues that had to be addressed, he kept referring to the “industry standards” insisting he always follows those standards. But the “industry standards” for installing granite countertops clearly say to cut all openings either off-site or outside; or, if they must be cut inside, all necessary protective measures to completely contain the toxic dust must be taken. Randy said he’d never heard of such a thing, so we showed him pictures of what’s required, and he told us he’d never seen anything like that before! But every single source we’ve read or spoken with says you must never allow a thick cloud of toxic granite dust to be generated and settle on everything, as he literally did in our home. Randy should have carefully explained his process to us in complete detail ahead of time, and he should have completely warned us in full detail about the inevitable outcome. It is definitely not the “industry standard” to leave the toxic mess behind when he leaves. Randy provided no protection whatsoever for us, our home, and all our belongings. None at all! And we’ve been left, at age 75 in a weakened condition, to literally pick up the pieces and clean up this huge mess. Randy, to his credit, eventually rebated $200 to help cover the costs of our massive clean-up; but as those costs continue to mount, that sum while sincerely appreciated, seems, quite honestly, a drop in the bucket. Never having gone through anything like this before in our life, we tried to do the research and ask all the right questions on the front end. But we simply and ultimately placed our trust in the experience and professionalism of this young man and his company. And we have paid a very great price for doing so -- for his cutting the stovetop opening inside our home with no protective measures taken and his total lack of communication with us about that. The complete lack of understanding which resulted from that poor communication left our home and our property and our health terribly violated. All potential customers of 1st Class Countertops, or any other installers, who read this should learn from our most unfortunate experience and only go with a company that will take all the professional measures necessary to protect you and the integrity of your home.





- Maryjean M....
The Granite Place
5.0
The Granite Shop had the best pricing of the three companies we called. They recommended the black pearl and we could not be more pleased. The countertops are beautiful. We had a problem with the cut of the island but the shop replaced the entire slab. Excellent customer service!
- Jennifer E....
Extreme Stone Surfaces
1.0
Please, please do yourself a favor and do not deal with this company. They installed a “quartz” island in my house with waterfall edges. I put quartz in quotes because I have no idea what it really is – it broke within a few months, which of course quartz is not supposed to do. When I called to tell them this they said the person I needed to deal with wasn’t in the office that week, would give me a call next week. Of course, no call. I called again, and again, and again, leaving messages and talking to people who said they couldn’t help me. Finally I got a call back saying they had no idea how that happened (the quartz breaking, that is), and that they could schedule an appointment for someone to come look at it. The next appointment was weeks away, and they next appointment that would work with my work schedule was after a ways after that. That guy showed up and said that he could fix it in 10 minutes… except that at the moment, he didn’t have 10 minutes to fix it. Then he spent 10 minutes telling me how to arrange with the office for him to come back for another 10 minutes and fix it. I finally got in touch with the person I needed to talk to at the office and begged them to come send the guy again that week since they next time I would be available was in May. When my May appointment finally rolled around they just…. Didn’t show up. No call. Just didn’t show. They promised me the same appointment window the next day, and that they would even send me a confirmation text. Next day, no text. I called again, and again, and again, and finally the boss confirmed that…. Nope, they were standing me up again. I paid over $6000 for this “quartz” island on top of the builder allotment, it’s broken, and 10 weeks and 20 calls later I still haven’t been able to get them to fix it. Nashville has so many fabricators and I’m sure many of them are capable – please do yourself a favor and deal with any one of the other companies that will own up to it when there is a problem and not leave their customers sitting and waiting for broken appointments. Make sure you know what you're getting - I was told quartz but the finished product broke within months. Also look at the warranty - I was told by Extreme stone that there was a 1 year warranty (sounds great!) but of course if they refuse to honor any repair appointments then the warranty is pretty much useless.
- Jenica J....
Granite Transformation Of Nashville
5.0
I was pleased with the experience from the initial estimate, through the completion and cleanup. Everyone was proffesional. I am happy with the work and would recommend them to anyone.
- L D....
Smokey Mountain Tops
5.0
Approx 3 months after my countertops were installed, one side developed a crack approx 10" deep in one of the corners. Within one day of my call to the office, the GM, Mike McGrady was at my house to look at countertop and determine next steps. I was assured that they stand behind their work and product. Long story short, SMT replaced my countertops at no additional cost . Their technicians were polite, experienced and took pride in the product they were installing and the company they worked for. I would not hesitate to do business with this team again!
- Julie B....
Exotic Marble, Granite & Tile
5.0
This is a great team! Robert, who came for my estimate, taught me a lot about granite and the possibilities for my countertops. He patiently answered my questions--I had a lot--both at the appointment and, later, by email. The education he provided gave me the confidence to choose the right stone, edge, and sink. Hernando came to make the template, and then returned with a beautifully cut set of granite tops, which fit to perfection. He installed them quickly and neatly. We love our new kitchen, and look forward to calling Exotic Marble, Granite and Tile when we're ready to update our bathroom.
- Phyllis D....
HOLDEN BROTHERS CUSTOM CAB LLC
5.0
Excellent job all the way around on replacing my countertop during a real emergency. It was expensive but it was a small job and not really worth their time. Just glad they were willing to do it. No one else would touch it.
- Brian H....
The Granite Place
5.0
Very good experience. David was very helpful in assisting me in choosing the right granite for our kitchen. He gave me the names of several granite places in Nashville so that I could choose the exact granite slab for my kitchen. He promptly sent out one of his men to measure and called me within an hour with a free estimate. David was very accommodating in determining the installation date and his crew arrived on time. They were very efficient and professional. I did call him back as the caulking between the backsplash and countertop needed to be touched up in one spot and he had someone here within a half hour. We love the new look of our kitchen countertops and were very pleased with the overall experience.
- Mr. &....

Countertop Refinishing in Nashville

4.7

(1215)

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Business Description: Covid-19- We’re still handling HVAC, plumbing, and electrical needs, while following the CDC guidelines. Servicing Middle Tennessee, North Alabama, and Southern Kentucky 24 hours a day, 7 days a week. Whether you’re working from home, teaching the kids, or simply maintaining a healthy social distance, Lee Company is here for you – just as we have been for more than 75 years. Rest assured, we’re taking all the steps necessary to protect you and our employees. If it’s on the “to do” list for your home, we get it done. In the midst of a busy world, your home should be a sanctuary. With Lee Company on the job, you have more time to enjoy your home – and your life. Lee Company keeps your home comfortable, safe, and looking good. Our team, from licensed tradesmen to professional handymen, handles all kinds of home services: heating and air conditioning, plumbing, electrical, windows, appliance repair, home security, and more. You name it; we do it. Lee Company has proudly served customers since 1944. Our team is recognized as a Top Workplace by The Tennessean, an Angie's List Super Service award winner since 2008, and an Ethics in Commerce winner by the Better Business Bureau.
5.0

(16)

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Recent Review: Chris is the owner of the Middle Tennessee Sir Grout. He was out here himself and knowledgeable doesn’t even begin to explain how much he taught me about stone care. He worked me in that day even though I just had him out to do an estimate. Great experience I’ll have him back to clean and seal the countertops again in 24 months.
4.9

(373)

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Recent Review: All of the work was done to perfection and I will continue to use Tennessee Contracting Services and recommend them to other people.
4.7

(51)

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Business Description: Ground Up Foundation Repair is a local family-owned and operated construction company, licensed and insured through the state of Tennessee. With over 35 years of experience in the construction industry, we can meet all your foundation repair, waterproofing, and concrete leveling needs. At Ground Up Builders, Inc., your satisfaction is our number one priority. We provide exceptional service, while working with you to stay within your budget. We work with you to identify structural and waterproofing issues early so that you can avoid costly repairs later. We help you protect and add value to your biggest investment - your home
4.9

(38)

Business Description: Additional DBA Names - IHC. resurface tubs, tile, counters, cabinets. We have 3 employees, we do not have a trip charge for Nashville or the immediate surrounding area .
5.0

(1)

Recent Review: Great. Jose called quickly after I had begun looking for someone to do the work. He came by to have a look, and we agreed on a price and time. He and his co-worker came at the appointed time and date, finished the job in under the estimated hour. They did a beautiful job and cleaned up afterward. While their saw was noisy (as I was told it would be) they were very quiet in their conversation. The whole process went smoothly and the quality of the work couln’t be better.
4.6

(427)

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Recent Review: G and B came out to do some warranty work from a roof replacement we had done, there was a leak around the fire place, so I inquired if they did kitchens, they came back out a couple of times for measurements, gave a quote which was too high for our budget, they worked on the budget on their end and we worked on our end, came to an agreement, work contract signed for all to be done within 90 days, job completed 2 weeks early, the project manager, Casey, literally has a "vision" and there were times I was uncertain, but the end result was absolutely amazing, work crew was always professional, productive, work product the best....we had already bought the stainless steel appliances and the copper Farmer's Apron sink and G and B worked around all of that, they also did real hardwood floods, took out a wall, put in granite countertop, my kitchen will be the envy of everyone!
5.0

(22)

Business Description: Replacement Windows, Siding, Fascia, Soffit, Roofing, Gutters and Gutter Guard teemann44@gmail.com https://www.facebook.com/TnT-Windows-150631444967401/ .
4.3

(115)

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Business Description: Handyman Connection specializes in small to medium size home repairs and remodeling. We have 20+ craftsmen on staff. All of the craftsmen have a minimum of 10 years' experience. Handyman Connection is fully insured and licensed. Background checks are preformed on all craftsmen. Handyman Connection prices by the job - not by the hour. The customer pays upon the completion of the job, and when they are satisfied with the work. Handyman Connection accepts cash, check, and credit card. We also offer up to 90 days same as cash financing. Please contact Handyman Connection today for a free home evaluation. Additional contact names - Ann Neuman. Additional DBA - Raggedy Inc.
4.7

(39)

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Recent Review: I was pleased with the experience from the initial estimate, through the completion and cleanup. Everyone was proffesional. I am happy with the work and would recommend them to anyone.

Frequently Asked Questions & Answers about Countertop Refinishing

What services are related to Countertop Refinishing?

  • Countertop Installation

  • Marble & Granite

  • Cabinet Refacing

  • Hardwood Floors

  • Home Remodeling

What do customers in Nashville say about Countertop Refinishing?

The Granite Shop had the best pricing of the three companies we called. They recommended the black pearl and we could not be more pleased. The countertops are beautiful. We had a problem with the cut of the island but the shop replaced the entire slab. Excellent customer service!