Matching on Angi
Decks & Porches
I got several estimates for a new deck with a built in ramp. The ramp is mostly for my aging K9 (yes, I'm that person!), but I told all the company reps that I needed it to be ADA compliant so that I could sell it as a wheelchair ramp if I ever move. Steve appeared to be the most knowledgeable about ADA requirements and was able to recite grading/slope requirements, etc. He was also the most expensive quote of all. But after going over all the quotes, reviews for all the companies, and weighing miscellaneous quality factors (eg, Steve uses screws on all decks, while it was merely an option I could pay extra for with the other companies), I decided to go with Aesthetic Fence & Deck. They were able to start within a couple of days. The 2 man crew was very prompt and appeared to be very hardworking. They worked quickly and consistently all day until sundown, each day they were there. We ran into a couple of big issues that had me really worried I was in for a fight, but Steve quickly and efficiently took care of each one, and my worry was for nothing! It was SUCH a relief when I realized he was going to stand by his word and make everything right! He was very reasonable and understanding, though I still felt bad about the extra work for his crew! It also a relief to know that I can be confident in the two year warranty. Sometimes "warranty" is just a word, but based on Steve's handling of the issues during the build, I am confident he will take care of any problems that may arise in the future as well. The biggest issue was a sizing mistake, but it was remedied immediately. However, other issues that arose were largely just due to a miscommunication between us. I couldn't be there on the morning of the start, so Steve and I just reviewed the plan by phone (maybe a week or two after the initial in person estimate). I've never had a deck built before, so I think I just didn't know what to stress -- I showed him a picture of what I wanted from Pinterest. I sort of thought that covered everything. (Contractors must hate Pinterest!) I want to say I recommend being more detailed in the planning conversations, but honestly I still never would have thought to mention some of the things that I had just assumed would look a certain way. I basically showed him a Pinterest picture and said "I want this here." So while I definitely recommend being as detailed as possible in the planning stages (for your sake, his, and the crew's!), the good news is that if there are any discrepancies or issues, Steve stands behind his work and makes it right! And enough can't be said about that in this day and age! Thanks, Steve!!