Matching on Angi
Mobile Home Remodeling
They did some remodeling work for our company, and came recommended by our property manager. They were very friendly during the estimate, explaining what steps needed to be taken, and quoting me 3-5 days for the project to be complete. Their quote did not include any supplies. The first couple of days were pretty easy, they knocked some walls, ripped out some old carpet, and patched the dry-wall. I confirmed over the phone that the workers would return Friday morning to start laying the laminate hard wood. One room in the office was being finished with VCT, and I was given a heads up that it may not arrive until Monday. I was told that would be ok, that the workers would start with the laminate. After renting a truck at an hourly rate, picking up the flooring (which the VCT arrived on time anyway), and waiting for over 2 hours for them to show up, I finally called the company. I was very rudely told they weren't coming, I didn't confirm, and that I needed to paint first. The man yelled at me, refused to listen to my request, and made me feel like it was all my fault. I was APPALLED at how I was spoken to. I called the main office, and another man assured me that he would have someone there to at least unload the truck. Two more hours, and I finally carried each of the 50lb boxes into the office and out of the rain. I was forced to spend my entire Saturday at the office with these men, and a week later they finally finished. What really rocked my boat was that they left a section of the floor unfinished, and NEVER BOTHERED TO MENTION IT TO ME! I had to call them, and send an email for them to respond, only to tell me that I would need another estimate for that work. There was some complication that wasn't included in my quote about the stone being a different height from the rest of the flooring. I WOULD NEVER NEVER NEVER recommend this company. Their workers do a great job, they work hard, and as fast as possible. It's IMPOSSIBLE for one man to lay 1,800 sf of flooring in a day by himself, and very poor management and Customer service skills. I gave them a chance before posting this review. I made my decision when I returned to my office and saw the unfinished flooring with no notification that they were finished.