Terrible. I spoke with a woman on the phone, to arrange for unpacking and light cleaning services. She was very clear and told me it would cost $30.00/hour per person. We agreed to $60.00/hour for 2 people. I agreed to this amount/cost. On the scheduled date they were late arriving. I was forced to call and ask, "where are they?" When they finally arrived, there was 2 women and a male. The male was very aggressive and indicated he was in charge. I asked why there were 3 people after I agreed to pay $60.00/hour for two people? I called Fabulous House Cleaning and the women I spoke to originally kind of mumbled something about "...another job was cancelled and he was assigned to my job..." He immediately became very aggressive and demanded a flat rate of $400.00. I told him that was not the agreement. He called Fabulous House Cleaning and spoke to the woman I had spoken to earlier. When he hung up, I told him I agreed to pay for two people only. He insisted that they could finish quicker with 3 people; he was extremely aggressive. They finished unpacking, putting things away and light cleaning in 2 hours. He then DEMANDED $400.00. He told me, "...we finished fast, so you owe me $400.00!" I told him I would NOT give him $400.00 and proceeded to give him 3 one hundred dollar bills; I actually felt that was TOO MUCH. But, at that point, I just wanted him out of my house. He became increasingly threatening. Is was a bizarre stand-off. At one point, he called Fabulous Cleaning and talked to her in Spanish about what was happening; I speak Spanish too. The women he spoke to told him to "take the $300.00." After hanging-up with her, he actually "snatched" the $300.00 from my hands. I was just speechless. He yelled at me, "...Don't ever call us again!" In addition, the two women took frequent "chit chat/talking breaks. They were supposed to wipe cabinets before putting dishes, glasses into them. Afterwards, I realize they either 1/2-cleaned the cabinet shelves, or just did not bother to wipe them at all. Also, the male became EXTREMELY ANGRY when I asked if he could use his feather duster to go over the blinds; which were a little dusty. My 74 year old aunt was present, and we both observed him being extremely rough in his handling of the blinds; we were extremely concerned that he would destroy the blinds. Again, after they left, I had to go back and clean the blinds - as they were not cleaned at all. This was my first experience using Angie's List, to say that I was extremely disappointed would be an understatement. I certainly would NEVER use Fabulous House Cleaning again. Horrible, just horrible.