Allied Tile's estimate was the highest estimate I received, but I decided to use them because I had the impression they would do an excellent job and the installers would be journeyman level. They called me after the scheduled start time on the first day to reschedule for the next day because an employee had car trouble. The following day the owner and two employees arrived on time. The owner started the installation, instructing the other two employees as he was working. After about half the tile was installed, the owner left and the other two employees completed the installation of the tile. They were joking around, talking the entire time they were here and seemed to be in a rush to finish. After they left for the day, I realized much of the tile installed after the owner left was not straight. They were scheduled to return the next day to complete the grout. The next morning I spoke to another one of the owners and explained the concerns I had with the installation. He was somewhat rude and obviously in a rush to get off the call. The same two installers returned and another owner came by later. He instructed the two employees to remove many of the tiles they had previously installed, so they worked on that for several hours and then completed the grouting. While they were working, they were using a bucket that leaked water over a large portion of my floor, which I helped them clean up. In addition, I had to ask them to cover my counter top because they placed tools directly on the counter. My house is new, and I was concerned about them causing damage. Because the grout was installed before I was given the opportunity to approve the replaced tiles, I reluctantly decided to live with a backsplash that still is not level. Although we furnished the tile and they used extra material to replace the poorly installed tiles, there was no offer to adjust the installation charge.