Our oven went out a few days before Christmas so we called Foothill Appliance. The owner was quick to respond and fixed our oven in time for Thanksgiving. We paid a hefty price, but we were happy to have our oven working for the holiday. However, the oven quit working again after only two months. It was experiencing exactly the same problem as before. I called Foothill again and left three messages before I received a call back. Service was scheduled in MARCH (three months after the initial repair), and I explained to the owner that I HAD to work on the day service was scheduled for, but if he called me an hour before he was to arrive, I would leave my job and meet him at my house. His response was "I'll see what I can do." On the day of service, he did call, but since I didn't respond within 15 minutes, he cancelled my appointment. My husband called him right away and asked him if he could meet him at the house at 3:00 and he denied the request. Of course I was upset...my oven had been out for almost a month! I called the owner that night, left a message for him to call back...NO CALL. Several other messages were left....NO CALL BACK!!! When talking with the owner, I never received a "I'm sorry that you are experiencing the same problem, and I would be happy to come out and get your oven working for you...maybe the part I replaced was defective." Basically, I have received POOR CUSTOMER SERVICE, NO RESPECT IN RETURNING MY CALLS, AND I'VE BEEN LEFT WITH A FEELING THAT I WILL HAVE TO CALL ANOTHER REPAIR COMPANY AND PAY AGAIN. NOT HAPPY.