It was a good experience, but would have been GREAT if they hadn't brought and installed the wrong color threshold piece. However, after a bit of checking, they acknowledged that yes, indeed, it was the wrong piece, and they would bring back and install the correct piece in a week or so. As I recall, though, they had to reschedule the appointment they made to come and exchange it, because of a sick employee. But we rescheduled easily enough, and they came back and switched it out just fine. In then end, I would use them again.