Modesto Heat Pump Installation Service

Installed new heat pump. They were very professional and quick.They used the old sump pump and it had to be replaced latter on.

I get why Sandium has great reviews. They're install services are great and since 99% of systems probably work reliably for years that's the extet of dealing with them. But their after service support has been awful and if you're stuck with a system that fails prematurely then good luck. We paid $40k+ for a brand new Samsung heat pump system and all new ductwork last year. One of our attic air handlers died on Dec 11 taking out our bedroom zone and leaving us with nothing but space heaters for our bedrooms during our first winter with the brand new system. Took till early Jan to finally get it fixed which left us with space heaters over the holidays. Seems crazy to me when we paid a very significant premium for sandium over other competitors truly believing they were the best. Once the temporary fix was in the technician realized that the bearing failed because the cabinet was deformed. That could only have happened in original transit. They ordered a new air handler which took 3+ months to arrive. Now I'm being told this can't be installed till June or July because they're too busy. Given the system is likely to fail when under load this means there's a pretty good chance I'll lose cooling during a heat wave before they can get the new unit in. I'm by no means excited to get this new unit in as it'll be very disruptive and require removing our existing closet built ins but it has to be done. This whole situation is incredibly unacceptable. To take 6-7 months to fix a brand new system is crazy to me. I've really tried to be patient on this and it pains me to leave this review but hopefully anyone who reads this can see how unacceptable this situation is. I'm not even going to get into the back and forth with Samsung and the supply company since I made the check out to sandium and so they should be responsible for the system. When you hire an hvac company, turn around time for fixing things matters. I totally get that things can go wrong but the response to things going wrong matters. Sandium is too busy with new work to bother with that. It's not like fixing this is a favor to me. It's getting my system into the condition it should have been in on day 1.

It was like a yearly maintenance. They came out and added a little bit of Freon. The unit did break down about a month and a half after that. But, it was totally unrelated to the work they had done. The quality of their work seems to be fine.

The H&H estomator showed up on time and inspected the old system including the vent system. After crawling under the house he reported the vent system was in very good condition but that the registers should be sealed and that would be included in the bid. He also said that an independant contractor would have to inspect the vent system in order to qualify for the tax rebate at the time. After meeting with H&H I felt much more informed about what to expect in having this job done.