Modesto Bathtub Installation

this company cancelled on me twice for a simple alcove bathtub installation. after herk came to provide an estimate, i waited several days before calling to ask for the estimate to be sent. i wrote back that i accepted the estimate and asked for my work to be placed on the schedule, verified how they prefer to be paid, etc. several days later i was given an installation date. that initial process took, i would say, a couple of weeks which is certainly not unreasonable as plumbers are always very busy. on the day the work was to be performed (installation of an alcove bathtub), mid-way through the arrival window i had voicemail stating somebody had called in sick so my work was being rescheduled to a week later. i guess it takes longer than many other plumbing tasks, but a week seems a bit long to wait. in any event, this meant i needed to reschedule the other trades as installation of the bathtub was critical path on the project...everything else has to wait for the bathtub installation. today was when the work was rescheduled. herk and one other employee arrived a few minutes early, which is a plus when hiring people to do work in your home. on the way to look at the bathroom where the tub would go, i mentioned i had purchased bubble wrap for the tub to help prevent scratching and/or other damage which could potentially take place during installation. herk stated he "was not comfortable with this" as he walked into the bathroom. he said, "the risks outweigh the benefits" several times and that nobody would be happy in the end. i asked three times what EXACTLY he meant. he meant that he wasn't going to try to not scratch or damage my brand new bathtub, and the implication was that it's an unreasonable request to have your brand new expensive materials remain in brand new condition. he also mocked me, in a specifically condescending tone of voice as a child or mean girl would do, and said, "not one tiny scratch...not one little scratch", as if people spend thousands to remodel a bathroom only to have their materials damaged while being installed. it is not unreasonable to expect a brand new bathtub to remain in brand new condition for a brand new bathroom. a quick search on "bathtub protection" tells us it's an actual thing with actual products to help. backstory: when the house was built, the bathtub installer and subsequent trades scratched and chipped my bathtub. the builder had it patched and assured me it would be good as new. of course it was always splotchy in color and ultimately cracked where a "scratch" had gone through the surface to the fiberglass underneath. after many years of living with that, and the water which leaked under the tub as a result of the crack, the bathroom is being remodeled at great expense. you cannot remove/replace an alcove bathtub without removing/replacing ALL of the surrounding material which is installed on top of the bathtub. it is expensive, time consuming, and inconvenient, so it needs to be done properly and without disrespect to what the homeowner is spending and experiencing. scratches, regardless of the size, allow soaps and oils to be absorbed, the surface and what's underneath, when exposed, oxidize differently, which in turn discolors the bathtub. we had discussed my concerns when herk came to look at the project in order to provide the estimate for the work. he said he could use moving blankets to help prevent damage during installation. that seemed like a good suggestion, and i appreciated the idea, thinking it would work just fine. i was simply going to supplement that with bubble wrap. after i waited several weeks, including a week due to the first cancellation, he now cancelled again because he can't NOT damage the tub? he's not even going to try? what a horrible experience. i am extremely angry because herk did not even show a willingness to try to prevent damage to my new materials and because of the weeks of my time he has wasted, and further, the delay to my project and the schedules of other trades involved in this remodel. i swore at them as they left my home, and i don't care what they think of that. they are hideous, and if you expect to be so disrespectful to a homeowner as herk has been, you can count on people being angry and deal with the consequences. can't wait to read his excuses for being an unprofessional, disrespectful jerk. UPDATE: regarding herk's response, he was obviously champing at the bit waiting for a yelp review to show up, as his response showed up minutes after i posted it. i was satisfied with the explanation of the installation process, and as i mentioned, i was satisfied with his suggestion for preventing damage to my bathtub. if he didn't want the job, he should have said so to begin with and not sent an estimate, not scheduled the work, and not scheduled the work again. it would have saved us all a great deal of time

Since we haven't had to use the services of a plumber before (our house is only 5 years old), we wanted to be as careful as possible during our selection process. I decided to use Angie's List to find someone that we could trust to do the right job and for a good price. Well, we got both, and more! Our upstairs bathtub was clogged, and we tried numerous times and products to unclog the drain. Eventually, due to my busy work schedule and my lack of time to repair the situation, we found Martin Plumbing on Angie's List. When I spoke with Rich, he said that he could swing by our house within an hour or so, and since it was late in the afternoon, I thought that this response was spectacular. When he arrived at my home, my wife led him to the upstairs bathroom, which he unclogged in a matter of minutes. We also had him look at a faucet that was acting up in the same area, and it turned out that it was a certain part that we needed to change out. I spoke with him on the phone and he told me what I needed and it sounded like something that I could do on my own in a matter of minutes. I thanked him and hung up, but I never expected what came next! He actually left my home once the work was done, and then returned about 30 minutes later with the part he picked up at a local hardware store and changed it out for us at no charge! As far as I'm concerned, this would have to be the best plumbing service that I've EVER received! Very professional, punctual, and priced just right. We will definitely be calling him for our next project, no questions asked! Thanks Rich!

Toilets in my two bathrooms in my house were plugged and also the bathtubs were clogged they drained my sewer line. Very nice and there was no extra charge for coming out on a Sunday morning.

The toilet overflowed on Friday night about 5pm. I called Mr Rooter of San Joaquin and he had someone there by 5:30 or 6. He drained the toilet and the bathtub. He also told me to call the city to have them check and make sure there was not a blockage in the main sewer. He was very professional and explained everything he was doing and why he was doing it. I was very happy.

Robin explained clearly what he was doing and made sure I understood what the problem was before and after making repairs. What I thought would require a whole new bathroom/shower, only took careful examination and a replacement of a small part.

I contacted this company late in evening immediately following call from tenant that the drains were backing up. Tenant also informed me that she and family leaving for week long vacation out of state the next day at noon. I explained situation to person who took the late call, and he informed me that to get someone out that night would be an additional charge of approx. $100. I talked to tenant and we agreed she could wait until morning if he could guarantee someone would be there by 10 am. He explained his plumber had an early appointment, but we would be the 2nd call and it would be at 10:00 am. We made the appointment. Next morning I received call from tenant at 10 that no plumber had arrived, and no call explaining situation. I called and talked with the same person..... he explained something unexpected at early job, but plumber would be on the way. He called again to say plumber still running behind, but if he could not be there by 11:00 he would send special truck. Plumber finally arrived at 11:00 and quickly took care of the problem. The person I had been talking with to schedule the appointment and track plumber offered discount for the inconvenience to tenant. I was pleased with this, especially because I did not request anything. Very accommodating and concerned about getting the job done as promised.

My son did some tile work in the bath room that connects to my walk-in closet. when ever he took a shower, I ended up with a bad puddle in my closet. I did not know this and it ended molding my carpet. First I thought we were going to have to go through the slab of foundation to fix it. But Tony's Plumbing found the problem and fixed it, in about 2 1/2 hrs. Thank you so much.

since it was a very difficult job they did have to charge more but the final price was still very reasonable. Required much more work than originally thought

We were satisfied with his work. He was fast and knew what he was doing. He was a nice person. I can't remember the price but it must have been okay because we didn't complain about it. He came right out and was on time.

The work was done to our satisfaction. Both the owner and the plumber sent to do the work were professional and responsible. We need additional work done on the pipes beneath our house, but felt no pressure from Martin plumbing to make a decision about the work right away. We will call them again when we need more work done.