The experience was horrible. I told Mr. Hansen not to bring his apprentice on site, as there was only enough room for one person to work in the small bathroom foyer. He brought his apprentice anyway. So, while the apprentice stripped wallpaper, Mr. Hansen wandered throughout my house - without taking off his dirty work shoes - talking on his cell phone. They didn't use drop cloths while stripping - even when I offered to lend them ours - and made a huge, wet mess all over the hardwood bathroom foyer floor. It took me several weeks and repeated attempts to scrape plaster out from between the floor boards afterward. They poured their stripping solution down my bathroom sink - instead of down the toilet - leaving wallpaper paste and plaster residue in the sink, and clogging the drain. At one point, I found Mr. Hansen in my bedroom, cutting wall paper with a single-edged razor blade on my oriental rug. No, he didn't protect the rug at all. After they finally left the premises, I found plaster hand-prints on four door jambs in a trail through the house, and they left a huge garbage bag full of heavy, wet debris in my front hall. They had "difficulties" installing the wall paper, because they hadn't brought the correct tools. So, the border they installed doesn't corner properly (there's a gap between the wall paper and the wall), and started to rip within a few days of installation. A few months later, the plaster that they'd applied over the stripped area started to bubble. I had a different contractor in to assess the conditions. He stated that this condition occurs the underlying wall paper hasn't been completely removed prior to plastering. In order to correct the bubbling, the entire wall section will have to be removed down to the studs, and sheet-rocked.