TEMO was chosen because of the quality of the product and the lifetime warranty. Bob Maietta was more than helpful on the showroom floor in showing us our options and helping decide what features we would need for our new room. He told us that most of his jobs take about 4-6 weeks for completion. TEMO requires 1/4 of cost down at contract signing, 1/2 more when the job begins (about one week later) and the final 1/4 upon "significant completion" of the job. After signing the contract and showing up a week later, they had collected 3/4 of the cash due them. Work was slow and spotty all summer long. Seems there was always some missing part they were waiting for, or the inspectors were taking too long, or it had just rained, etc. Our approximate completion time was 14 weeks, after being told 4-6 weeks. While TEMO folks were not hard to reach on the phone, once you got them on the phone, they just told you someone would be out "very soon" and then nobody showed up as expected. In addition, they sent the invoice for the final 1/4 before the room was anywhere near completion ... and Bob himself came over demanding that final payment before the electric had been turned on or the ceiling fixtures installed. He actually yelled at my mother, who told him we would pay him the very moment our room was completed but not one day sooner. He stormed out of the house and it was another three business days before the work was completed. Bob's actions are the reason I scored them so low in the professionalism category. The rest of the group was not hard to work with, and the men who did the actual construction work seemed very professional and thorough when they did finally arrive. We will never use them again and hope that if we do need help with anything under warranty, that we can deal with someone other than Bob.