I called, left a message, and heard back from Todd within a couple hours. He came out the next day for an estimate. Todd was very thorough in describing what exactly would be done. I was told time frame would be about 3 weeks. Once I accepted the bid, I got on the schedule earlier than that--the work began within the next week. The crew did a great job with prep work and cleanup, and the end product looks fantastic. They did such a good job. Todd did a thorough walk-through with me after work was done to inspect it. I was extremely happy with the entire process.