Both good and bad service. The Good: I had people coming to visit during the upcoming weekend and Poolside had only a couple days notice to fix the sauna. They ran into "complications" on the second day, took the unit out of the sauna and repaired it at their shop. They brought it back and had it working just in time. The bad: They had it working originally but when the service man returned the next morning it was not "working" again, so he took it into the shop. I'm guessing that the "complication" was that the unit has an 8 hour timer and the sauna heater does not start until the last hour. He was unaware of this and thought the unit was not heating, he moved the dial past "on" to the timer and didn't understand why it was not heating. To fix the "problem" and make the sauna work, poolside rewired the unit. Now the timer does not work and they charged me extra for the additional time to fix the "complication". (I'm guessing at the details but the service man did tell me that he had it working but when he tried it the next day it quit and he didn't know why. He said the wiring on the unit itself was screwy) I sent them a check with the full amount and included a letter explaining the situation. I said I would leave it up to them to do what they thought was fair. They cashed the check but did not respond to me in any way. Either way I was charged for the extra time and the sauna's dial/timer no longer work. This was a safety precaution so it would turn itself off in case you fell asleep or lost track if the amount of time that you were in there.