I am so disappointed with reading some bad reviews about Pool Products Direct. I am extremely high maintenance when it comes to services I use. One review I read was that Todd wasn't very friendly and that is why they won't use PPD. If you would like, please contact me and I will direct you to some contractors I have used in the past that were super friendly, but did a horrible job. I personally care more about A+ work rather than being friendly. It is very hard to get an A rating out of me, but Pool Products Direct gets an A+++ from me. I agree Todd doesn't sit and chat and isn't very personable and him and his crew rarely come to the door or chat with me when I am outside (unless I say something), BUT he and his crew does a fantastic job with everything they do for my pool. This year, they installed our new pool liner. I watched his crew work and was so impressed. There is so much that goes into putting in a liner and those guys seemed to know exactly what to do. They worked everyday and long hours this year to get most of their customer's liners in by Memorial Day Weekend,(because of a winter dragged on this year, they were very behind) but that didn't seem to affect the work. His crew seems very dedicated to their work and I couldn't be more impressed. No, they didn't stop to talk to me when I was out there, but Bret (head of the team) did answer all of our questions when we approached him at the end. His prices are very reasonable as well. The more well known companies charge double for new liners (talked to a couple companies at a Home and Garden expo) Sadly, this August, our pool pump motor went out. After emailing Todd in the evening, Bret was out the very next morning putting a new one in. Thank goodness too, because it was the last full week of warmth we had to enjoy the pool! They do open and close pools very quickly, but I imagine doing so many they have the system down to a science. I have never had a problem with how quickly they do it and no they don't position the jets always, but so? My husband is very particular on how they are positioned so he would much rather do it himself anyways. That is also something so simple to do, I am not sure why someone would complain of that. The first year we owned our pool, we had a not so good company servicing it that way over charged us for very little work done. After having many bad contractors work on other parts of our home, I know that if you find a good one, stick with them! That's why Pool Products Direct will be the ONLY company to service my pool as long as I own it!