I was a customer of Freedom Heating and Air Conditioning for many years but since the acquisition by Aquarius Home Services I have to recommend any other company. I worked with Freedom for over six years having them tune up my boilers and furnaces at my home and rental properties as well as the odd repair. They did good work for a fair price. Over the last year I have been increasingly disappointed with them as their prices are higher than average and their work quality has become unacceptable. Most recently I had a cracked heat exchanger. They came to replace it and charged me $1,800. I found that to be too high and called to speak with a manager who lowered it to $1,300 which was more appropriate given the exchanger was under warranty. The heat exchanger was not installed correctly; I learned much later that they forgot a baffle plate. My furnace overheated multiple times. I called them to repair their mistake and they came out twice without figuring it out. They instead told me that I needed to replace the zone heating control system as well as my furnace. I contacted Stafford Home Service who within five minutes, and without opening the furnace, correctly diagnosed the problem. I reached back out to Aquarius and asked them to follow the instructions from Stafford to fix my furnace which they did and it worked as Stafford said it would. Given that Aquarius had come out to my home a total of four times before my furnace was fixed and that I had to pay Stafford to diagnose the original installation problem, I asked Aquarius to discuss a refund. I called and left messages and was told someone would call me back multiple times with a decision. And how did I get an actual decision? I had to place a one-star review on Google and Facebook. The same day as the one-star review I got a call from Chad at Aquarius who wanted to do whatever it took for me to take down the bad review. I agreed to take down the review if they refunded me the entire $1,300 for the heat exchanger repair that they screwed up as well as install, at no cost to me, a new blower motor that they said would need to be replaced soon. They agreed, refunded me, installed the blower motor and I took down the original review. I write this new review because today, less than a month after installing the new blower motor it makes a terrible noise when it operates. I called Aquarius hoping that they would stand by their work and come to repair it. I was told that Aquarius will no longer do business with me by a manager who was passing along a decision from Chad. The morale of the story; if you expect a company to provide competent work for a fair price do not call Aquarius Home Services.