I filled out the contact page on Apex's website (linked from Angie's List) looking to get a quote on a bathroom upgrade, which I assumed would involve scheduling a visit. I did receive a reasonably prompt reply; however, that reply was simply to ask for a phone number for Apex to call me. I responded with my phone number and an explanation that I had not included it in the first place, because email is a far more effective and efficient way to communicate with me. I then received a few voicemails from Apex, but never providing anything other than a request to call them back. On at least one of these occasions, I was actually home, but did not answer the call, because, for reasons I can't explain, whatever phone system Apex uses does not identify itself to my caller ID, and I do not answer unidentified calls. After a couple weeks of this, I followed up with another email, re-explained the situation, and asked if they could reply via email with whatever information they needed from me to move forward, and I would supply it. Again, I received a reasonably prompt email reply, stating that they always ask three questions: 1) description of work to be done, 2) budget, and 3) time frame. I was a little put off by the request for a job description, since I had provided that with the initial contact form, but I figured that since we were at least corresponding now, I'd humor them. I provided another (fairly detailed) description of what I was looking to have done, as well as the time frame I was looking to have the work completed (at the time, about 4-5 months in the future). In regard to the budget, I again explained that I was looking for quotes, so that while I did have an ideal figure I was hoping to stay within (which I also provided), I was more interested in getting a quote from them than worrying about how much I was able/willing to spend. That was five weeks ago, and I've never heard anything more from them. I don't know if they just decided my job was too small (if so, why do they advertise that they do bathrooms?), if they just couldn't be bothered to via email (if so, why do they have a contact form on their website?), if they just didn't want to put something in writing (which would be a major red flag if so), or some other reason. Regardless, they've apparently decided they don't even want to schedule a visit, let alone provide a quote and hopefully score some business. If hired, they may do great work, but if they make it this difficult just to schedule a visit to get a quote, I can only imagine what a nightmare of communication actually working with them could turn into.