The bathroom in our 1911-built home was falling apart. The tub's hot water faucet was totally broken, spun completely around and didn't do a thing. We had to turn the faucet on and off by lifting a countertop and using the shut-off valve. 1950's plastic tile was falling off the walls. Original 100-plus year-old linoleum was disintegrating. Before contacting Platinum, we talked to a good friend, who works for a different remodeling company here in town. He did an estimate for us, which came out at $15,800. Even with this high amount, it was assuming we would provide the cabinets and fixtures, do the painting, etc. We were blown away, and not in a good way. This friend's approach to giving an estimate was basically to bad-mouth our current bathroom in order to explain how much more fabulous it would be after it's done. ("This room has an awful layout." "That tub's so shallow it's not even worth it." etc) He was very interested in relocating the tub plumbing controls to an adjacent closet wall so the tub could be moved 2 or 3 inches closer to the exterior wall. I told him I wasn't interested in moving the tub, but the idea stuck with him. His estimate also didn't include installing a heated floor, which we opted to do in the end. Instead of feeling inspired to renovate and empowered to make decisions, I was left feeling bummed out about my house, and frustrated that I didn't feel I was being heard. We decided our friend is a good friend, but that we didn't want to mix friendship and business, and that we needed a different contractor. We contacted Platinum, and the experience was a night-and-day difference. At first we thought we could get by with a minor cosmetic spruce-up, and wanted Platinum to do some demo work for us, and then install new toilet, cabinets and accessories for us once we were done refinishing the floors and painting the walls. As soon as we started the demo, we realized there was no way to salvage the 1950's plastic tiles on the walls, and there was no pine-plank subfloor for me to refinish. So a bigger renovation it would have to be. Tile walls, wainscoting, chair rail, new toilet, cabinets and heated marble floor were called for. The genius of this company is that it's a hybrid company -- both handyman service and remodeler. I think their job minimum is approximately $150. When you're looking to renovate, usually companies have a much higher minimum job amount, in the thousands of dollars, because they don't take on small jobs. I found Josh to be very cordial and responsive in my initial contact. He handed our job off to his sister Anna, who manages the Small Projects. Anna is wonderful. Super responsive, very helpful, and great at providing suggestions. My 7 year-old son loved her off the bat and invited her to join our family within 5 minutes of meeting her. She did a super job scheduling the workers and subcontractors. It worked like clockwork, and I always knew who would be coming to my house and when. We did most of our communicationns via email, sending links to products back and forth, etc. Really convenient. Dick (Anna and Josh's father) is a great craftstman. He installed the cabinets and most of the woodwork in the bathroom. He's also just a nice person to be around. I was a little sad when Dick packed up his stuff and left. Joe did the tile work and much of the finishing work. He pays great attention to detail, makes sure everything lines up perfectly. You know the best part about my experience? Not one person involved in the project made me stupid, ever! They patiently presented options when my house threw them curve balls, they didn't question my desire to keep our vintage 1950's medicine cabinet and sink, and Anna never laughed at my initial idea of refinishing pine subfloors in a bathroom. Another nice thing is that they were willing to let me do some of the work to keep costs down. I assembled cabinets, demo'd the wall tile and linoleum floor, and did all the painting. I think some contractors have an all-or-nothing approach, where they won't install cabinets if the client assembles them, etc. We also took care of measuring, ordering and installing the granite countertops ourselves. Also, I was not limited to a particular brand, dealer or showroom when it came to selecting fixtures and materials. I found tile and a bath faucet I wanted from California, got the cabinets at IKEA. Anna and I just sat down in my living room with a list of what materials we needed, and agreed to who would be supplying what. It worked out just fine. I provided many of the materials (marble tile, toilet, cabinets, countertops, accessories), so those are not included in the $8,200.00 amount. The Platinum folks were really nice to have around, and always very punctual. I had no qualms about them working in the house when we were not home. They work very hard and do a great job cleaning up the site at the end of each day. Anna is budget-conscious. At no point did I worry that this job was going to run out of control. Plumbing and electrical passed City inspection with zero issues. We hope to renovate our kitchen in a year or two, and when we do, we will call Platinum. Period. We won't even both with multiple estimates. Once you've found a great company, you stick with them.