I had to spend a week home recuperating from surgery, so decided to look into finally getting a loose a toilet replaced. My husband was just sure that the flooring underneath was also rotten and that this would be a major project. I called Norblom on Thursday and they sent Chris our Friday morning. He pulled the old toilet, had to add a flange extension (the old toilet was not attached to the flange) installed the new toilet, and cleaned up in one hour and 40 minutes. I think at least 10 minutes could have been shaved off the time spent moving a hot water heater from one truck to another when a colleague showed up with the new toilet, but I wasn't going to quibble. Chris did the work in a very professional manner, showed me exactly what the problem was, and worked very efficiently. I would not hesitate to call this company again in the future. Price always seems higher than you think it should, but over all, I am very pleased with the results.