Nick came to my home and was easy and pleasant to discuss the laminate flooring job with. Duane’s Floor Service, despite the office staff stating they typically charge more, price matched an early bid for my large laminate floor (3 rooms) and stairs job. I didn’t get a good read on the office staff, but it was easy to tell that Nick was there to do a quality job – he listened to and worked to remedy my concerns, was helpful in discussing options, and thought of other considerations to make my floors look their best. He had the assistance of another worker for some of the job and they were both friendly. Apparently most laminate, when needed, can simply be scored and snapped to proper size. But my laminate was thicker which took more time when a section needed to be cut with a saw. The day he came to work on the steps there was a Huge snow storm. I told him he could reschedule, but he chose to come out and finish the job. He noticed that my stairs squeaked and added more brace under the steps to decrease it. I’m very happy with the job. The floors look great and the steps better. I have no reservations in recommending Nick, will definitely attempt to get his assistance for any floor job I need in the future, and believe you will be very pleased with the job he can do for you. Thank you Nick.