I was approched by an associate at a wholesale club. I told him I was looking for a new front door and he gave me a card advertising Rusco Co. I called and set p an appointment with Rusco and a representative came out to talk to me. The quality of the door is excellent. The price is about double what I would have paid at a local hardware store but I liked the 10 year warranty which came with the door. Just before the door was scheduled to be installed, I called the salesman who came out and asked to have an electronic dead bolt lock included with the door. First I was told OK, then I received a call and was told they didn't have one on their shelf and they would have to order one for $400. I was in a hurry to have this done so I said OK, order the lock and install it. Later I found the same lock at a local hardware store for $100.00. I called and asked if I could buy a lock myself and install it I was told if I did the door and lock would not be under warranty so I went ahead with the lock from Rusco. When the worker from Rusco came out with the lock, he was not sure of how to install it. I helped the fella install the lock and quickly went back to my work. I found later when I got home after work that the lock opened all the time whether a code was entered or not. I called for service and was recommended to take it apart myself to fix it. I did and found a wire out of place and pinched. The lock was warranted with the door.