We wanted to take all of the vinyl and carpet out of the first level. We called them and we called another place. We went with them because one of the owners, it is a family business, totally took the time for us. He brought samples. He waited for my husband to come home which was over an hour. The other place was really good, but it was a sales person that we talked to. She was really good with the design piece but I don't know that she would help with it. I felt like he really knew, this was his thing, this is what they do. We just had a really good feeling and we went with them and we had a really good experience. It was a lot of money but it was a lot of work. We went with an exotic tiger wood and they finished it onsite so we didn't do the prefinish. These were things that Phil really took the time to explain to us. Price wise it was really in line with the others. Prefinish is what they get from the factory, it's already wood that has all of that coating in it. It comes with a bevel on it. Verses if they finish it onsite then they can get the wood really square so they don't get all of those cracks. They were so good about those details and just making sure we loved it every step of the way. We were pretty much living here, we were only gone for a couple of days so they had to work around us too. Everyone was so accommodating and they did a really good job about cleaning. There was no pressure on anything at all about anything. They came in on a Sunday to finish. They really did above and beyond.