Absolutely wonderful experience. If you are looking for someone with real experience with duct work and HVAC who will be honest and upfront with you, I have the company for you. Tom loves to let you know the details of everything he is doing or proposes to do. He is the duct whisperer. If you have heat (winter) or cooling (summer) problems on your 2nd floor, it is most likely your airflow. Don't listen to the sales people that promise a new furnace with a big fan will fix your problem. It won't. We tried that. Tom can rework your duct so that proper airflow can occur. I can feel the temperature difference, and can sleep at night without sweating myself to sleep. For the short time we were using gas this spring, our gas usage was cut in half. Because of the 2 stage air conditioner, I expect the electricity usage to be lower too during the summer. We suffered for 19 years with heating and cooling problems. They are gone now. No more humidity problems in the basement too since the air now circulates and is dehumidified by the air conditioner. Tom made sure that *every* room in the house had good air flow. For air quality, Tom installed a hospital grade Hepa filter, air purifier, and put in a better filter for the furnace. We breathe easier and have confidence in the air quality and fewer virus issues. He had custom metalwork done for the furnace for the air return and furnace stand. All designed beautifully and functional. The new thermostat is a work of art. For the people averse to paperwork, Tom filled out all of the paperwork for the rebates and warranties. All we had to do was cash the checks when they came. The city inspectors were impressed with the quality of the work. He went far above and beyond what we have encountered previously with a furnace and a/c install. He even discovered, fixed, and cleaned up our dryer vent as part of his service (which most possibly save us from having a dryer vent fire). It took a day of hot, sweaty work to clean up the mess and he could have passed off to someone else but didn't. The dryer vent should have been cleaned by the duct cleaners like they promised, but wasn't. He was here when he said he would be, and he sent email ahead of time detailing what he was going to do. He cleaned up every day and talked us through what was accomplished that day. Best communication ever. Best experience ever. Seriously. Call him.