We found a beautiful selection of granite at Pacific Granite. Trevor was responsive and helpful when selecting materials. After we selected the material and scheduled the measurement things went downhill. We had the installation guides for the new sink tub, pop-up vent, and gas range on the countertop and highlighted for the measurement guy to check when doing the measurement of the countertops. My wife told me that he was on the phone while he was doing the measurements and barely looked at the installation guides even after she pointed out that there were new appliances. He got off his cell phone for long enough for her to schedule the installation for the following week. When the countertops were delivered the next week, they were over 12" short and the owner argued that we changed the cabinets. My wife explained that his installation guys were the ones that removed the previous countertop that very morning, so there was no way that the cabinets had changed. He made a few calls and had a new piece cut and installed the next day. After the countertops were installed, the installers looked at the installation guides to cut the drops for the appliances and told us that we didn't have enough room for the range and pop-up vent. They explained that even though there was room for the range in the laminate and the cabinet, they need additional material in granite to avoid cracking the thin sections in front and behind the range. I argued that this should have been brought to our attention when the measurements were done or at least before the existing countertops had been torn out and replaced. The installers were very professional and helpful, but they weren't able to help. Now we were stuck with beautiful new countertops and non-returnable appliances. I called Trevor and argued that they should have discovered that this problem when the measurements were made, but he argued that it wasn't their responsibility to make sure that my appliances fit in the countertops. After over a week of arguing this case, I ordered a new gas range and had PG install it. The owner met me at the house to discuss the final payment. In previous phone conversations he had taken the firm position that he was already losing money on this project and wouldn't budge on paying for the non-returnable appliances. I made a few calls and found that I could use the Attorney Generals office to take him to court to make up for the cost of the appliances and cost of having my kitchen out of commission for 2 weeks. The owner finally purchased my non-refundable appliances and we walked away. Overall, I would say that the materials from Pacific Granite were beautiful and they did a good quality jobon the final installation, but the process of measurements and dealing with the prolonged installation was terrible. I love my new countertop, but would not go through this headache again.