Minneapolis Concrete Countertop Installation

Sue came to our home to provide information, samples, and give us an estimate which turned out to be quite accurate. About a week later, the templater came to take the precise measurements needed to build the countertops. Since the old countertops had integrated sinks, they will completely replace the countertops, not cover them as they typically would do. Two weeks later, they came to install the countertops. When they removed the old countertop in the master bath, they found a few problems with how it was installed. They had to cut some tile on the wall in order to install the new countertop the right way (not like the old one was done!). They did such a good job, you would never know there was a problem! They took the old countertops and left both bathrooms clean and neat!

These guys are great. Very responsive and courteous. Missed first appointment due to traffic, but Jake called and apologized. Counter was delivered and installed as promised. They put the wrong grout into seams, but promptly came back and installed correct grout on a Saturday. Jake also said I should call him in the spring and he would come back and buff/seal the counter when it wasn't as cold outside. I would definitely use these guys again.

Great experience working with Distinctive Stone. It was easy to schedule the measurement, coordinate the product choice, schedule the install and work with the team in general. Kurt and Crystal are proactive in keeping the process moving the results are perfect. Highly recommended.

Jeff was good to work with. Responsive. There was one issue after the countertop was installed and he responded immediately and repaired/replaced it without hesitation. Thank you!

Excellent! We replaced our low grade granite with Cambria Quartz. Everything from choosing the color, the measuring and then install of the new counter tops went flawlessly. The sales reps were so helpful and kind, and the measuring and install teams were on time and very professional. Well done! We couldn’t be happier.

We found a beautiful selection of granite at Pacific Granite. Trevor was responsive and helpful when selecting materials. After we selected the material and scheduled the measurement things went downhill. We had the installation guides for the new sink tub, pop-up vent, and gas range on the countertop and highlighted for the measurement guy to check when doing the measurement of the countertops. My wife told me that he was on the phone while he was doing the measurements and barely looked at the installation guides even after she pointed out that there were new appliances. He got off his cell phone for long enough for her to schedule the installation for the following week. When the countertops were delivered the next week, they were over 12" short and the owner argued that we changed the cabinets. My wife explained that his installation guys were the ones that removed the previous countertop that very morning, so there was no way that the cabinets had changed. He made a few calls and had a new piece cut and installed the next day. After the countertops were installed, the installers looked at the installation guides to cut the drops for the appliances and told us that we didn't have enough room for the range and pop-up vent. They explained that even though there was room for the range in the laminate and the cabinet, they need additional material in granite to avoid cracking the thin sections in front and behind the range. I argued that this should have been brought to our attention when the measurements were done or at least before the existing countertops had been torn out and replaced. The installers were very professional and helpful, but they weren't able to help. Now we were stuck with beautiful new countertops and non-returnable appliances. I called Trevor and argued that they should have discovered that this problem when the measurements were made, but he argued that it wasn't their responsibility to make sure that my appliances fit in the countertops. After over a week of arguing this case, I ordered a new gas range and had PG install it. The owner met me at the house to discuss the final payment. In previous phone conversations he had taken the firm position that he was already losing money on this project and wouldn't budge on paying for the non-returnable appliances. I made a few calls and found that I could use the Attorney Generals office to take him to court to make up for the cost of the appliances and cost of having my kitchen out of commission for 2 weeks. The owner finally purchased my non-refundable appliances and we walked away. Overall, I would say that the materials from Pacific Granite were beautiful and they did a good quality jobon the final installation, but the process of measurements and dealing with the prolonged installation was terrible. I love my new countertop, but would not go through this headache again.

Troy was very easy to work with. He helped figure out the scope of work that made the most sense for our wants, needs, and budget. The communication was excellent at all stages of the project, and the installer was very professional and friendly. Would definitely recommend!

Universal Stone was great to work with, from picking out our countertops to the install. The showroom has a large selection and they don't pressure you at all. I was able to walk through the showroom/warehouse by myself to pick out my favorites. The measure and the install went well and was quick. Most importantly our new countertops are beautiful!!

Amazingly well. We went to a warehouse to pick out our stone, someone came and measured and counters were installed very quickly! They were very mindful of the walls and sink size during removal and installation. Highly recommend them for the price!

WE WORKED THROUGH THEIR LOCAL COUNTERTOP REP AT MINNEAPOLIS GRANITE & MARBLE, BUT OUR COUNTERTOPS WERE MANUFACTURED IN SOUTH DAKOTA. RAUSCH BROTHERS INSTALLED THE COUNTERTOPS WHEN PROMISED. WE COULD NOT BE HAPPIER WITH THE END RESULT. RAUSCH CUTS ALL THE PIECES BY HAND WITH SUCH CRAFTSMANSHIP. THEIR ATTENTION TO DETAIL WAS JUST PHENOMENAL. THE INSTALLERS (ALSO LOCAL TO MINNEAPOLIS) WERE NOT HAPPY WITH ONE OF THE BACKSPLASHES, SO THEY CALLED OUT TO SOUTH DAKOTA, AND HAD A REPLACEMENT PIECE CUT AND INSTALLED THE VERY NEXT DAY. OUR MAIN CONTRACTOR FOR THE KITCHEN REMODEL SAID HE WOULD USE THEM IN FUTURE, SINCE OUR KITCHEN COUNTERTOPS (USING THE SAME COLOR GRANITE) LOOKED SO MUCH BETTER THAN THE COUNTERTOPS IN HIS OWN NEWLY REMODELED KITCHEN!

The installation went perfectly. However, a few weeks later, several cracks appeared. After repeated emails and phone calls, they came and looked at the granite. They said they were natural flaws in the granite, sealed them with epoxy, and said if more cracks appeared, they would need to replace the one slab.

From start to finish this was a great experience! Everything went very smoothly, from selecting and ordering the countertops and sink, to the actual installation. They are very helpful and do great work! I would highly recommend DSI!

I had an intall date of 12/14 and it was installed a week earler on 12/6. It is beautful and we are very happy. We purchased Silestone and it is very nice...Not all of the care is needed. Dean provided us with an extra piece to use as a hot plate. Thank Dean for the good work and fast install date. I would recommend this company for their quality of work.

This project well incredibly well thanks to great communication by Distinctive Stone. I first emailed them the layout and measurements of my existing laminate counters and they replied the next business day with a granite installation estimate. Based on the estimate, I decided to move forward with the project, so we scheduled a time for Distinctive Stone to come to my home and take more precise measurements and make templates for fabrication. They arrived on time for this measurement appointment and were at my house for around 30 minutes. Around this same time, I also went to a granite distributor to select the granite I wanted installed. After making a selection, the distributor faxed my selection to Distinctive Stone, and I received a final project estimate the next business day. Next, I scheduled an installation date with Distinctive Stone, and a couple days before the appointment, I was given a more precise time for the installation. The installers arrived within the time window given to me and completed the install in around two hours. The counters look great, and Distinctive Stone did a great job with both the installation and with responding to my many email inquiries about the estimates and process.

I am only compelled to write reviews when I have experienced exceptional customer service and top quality work. Dan at Dobervich Stone surpassed all of our expectations with this project. Dan comes with a lot of experience and has an extreme attention to detail you will not easily find elsewhere. He assists in design, color matching, shape, size and goes out of his way to make sure you get a product that is perfect and that you are going to love. His crew was very professional. Mats on all our floors. The installation was quick, perfectly done and they all worked at the end wiping everything down, making our kitchen look like a show home. I strongly recommend Dan and his team to anyone looking to replace their countertops. He’s amazing.