I had used them before this whole new franchising thing happened and the pricing and service everything was great. I did not have the same experience this time. The cost was extremely high. He did not tell me what the additional cost would be because of something. They're supposed to come in and give you the price that it's going to be. It ended up costing almost $100 more. I actually filed a complaint with the company and got my money reduced. Plus, he spent so much time on the phone, talking to his wife or girlfriend, I was so frustrated. They came exactly when they said they would.