I’m having a tough time with this review. After calling the salesman came out, covered what I believe needed to be covered. I ordered a whole house generator. Later I was called by the lead person (foreman) of the installation team, stating they would be out at 8 AM on 4 August. Sometime after 11AM I called to find out where the install team was. I’m not sure who misunderstood the arrival time however he said they would arrive around noon. The installation seemed to go without a hitch until the electrical inspector arrived the following day. He stated the unit was not grounded properly and he would not approve the installation. I was called by Midwest’s foreman, informed there was an additional three hundred dollar charge to ground the system. There was little else I could do, but pay to have it grounded properly. (I thought they would have known how to ground their own product). Eleven months later sitting at home when the power went out, the generator started up while I sat in the dark. After some time I grabbed a flash light, went to the switch, turned the “fully automatic switch” on. Four hours later the power came back on and the generator turned off. I foolishly thought everything was OK. Two days later while I was out of town the power went off again. I’m not sure how long it was off, long enough that everything in my freezer and refrigerator was ruined. I called Midwest when I returned stating I wanting the switch fixed or replaced. The women on the phone said she would have the service tech call me. I started to get a little upset telling her “I couldn’t tell him anything more than the generator ran and the switch didn’t switch the power on”. She stated “You don’t have a service contract”. I told her the unit wasn’t a year old. She said it had been installed on 4 August. I didn’t want to argue since it was still July and Generac’s sheet says “Warranty Coverage Year(s) 1-2, Parts, Labor and Limited Travel” After bidding her farewell she called me back informed me, for the second time I didn’t have a service contract, then asked what color light the generator had shown. I said it was green, repeated the generator worked great, that the switch didn’t transfer the power. I admit I was getting a little upset. It was starting to appear all they wanted was to sell me a service contract. Somewhat angry I stated “It’s starting to look like you’re not exactly a very reputable company”. She responded “I work here and I can assure you we are”. I at last got off the phone then received a call two days later from a gentleman who questioned me as to what had transpired. I told him my feelings even reading their warranty to him which he said he was unaware of. That afternoon Devin, their service tech arrived. At last a ray of light, common sense and intelligence. He took the switches cover off, started checking the equipment finding a loose control wire connection from the installation. He tightened the three wires, tested the switch three or four times and it worked great. He explained the operation of the generator spending time to give me the basics of the unit. Had this company performed with the excellence Devin did I’d be giving a glowing review. However with the installation mistakes with the grounding, the extra charge to fix it plus the loose control wiring I doubt I'd use them again.