I was amazed at how well the carpets were cleaned! Our expert was punctual, clean and neat, arriving at the front end of the 2-hour arrival window. The expert evaluated the work to be done, cautioned about the furnishings (re: wood tables on wet carpet, etc), sized up the areas, and was good about explaining the details of the work. When the job was done, the carpets looked better than they have looked in years, and we are very pleased. We had considerable wear (they are 15 yrs old), but now they look great! We would definitely hire again!