Milwaukee Tankless Water Heater Installation

Our old water heater was leaking, and we knew it was the end of it's service. I called Rich, and discussed the situation, and that we wanted to go tankless with a new water heater. He answered my call on the first ring. He was knowledgeable and informative. He understood (with children) the need for running hot water in the house. The next day he arrived promptly at 8:30 AM with the water heater and all supplies. We had hot water again with a perfect install done in 3 hours. Price was fair and as quoted. Very friendly, professional and timely. I would recommend him to anyone.

He plumbed it so that the time to get hot water is increased. In other words it was poorly installed. It took a long time to get the job scheduled. After the job was finished I asked for a receipt and was told that one would be sent via the mail. I have asked 4 times to get the receipt and still do not have it as of 3-2010.

I called several companies because we were seriously considering going back to a conventional tank water heater after having so many problems with our 8-year old tankless. When I called PJ's and spoke to Doreen, she was the only person I spoke to who suggested that our current unit was still under warranty and I should call Rheem and have them service it at no cost. I did just that and, of course, that problem was not covered under warranty. Paul came over within 1 hour of my calling back. He said I would not be disappointed with the performance or longevity of an AO Smith tankless water heater. We had the set-up for a tankless, and it would be an added cost to convert back to a conventional. Plus for resale value, quantity of on-demand water for large bathtub, and low energy cost, he talked me into staying with a tankless unit. So far we are very happy with the performance, temperature and cost of running this tankless. Low maintenance (only need flushing every 2 years) while our 8-year old Rheem needed burner cleaned or replaced every year (what a pain that thing was!!) For the install the next day, Paul and his crew showed up early, got the job done quickly and efficiently and Paul provided the Federal rebate form for the $300 rebate. Paul and his crew were the highest caliber of workmen I have seen. Not the usual luck we have had with plumbers. From now on, we will be using PJ's for all of our plumbing needs.

Mario's Plumbing misrepresented warranty of unit, did not pull permits; installation did not meet manufacturer's or city inspection guidelines; constant problems with unit. Mario's Plumbing blamed manufacturer and would not service unit. We wasted much time calling manufacturer and paying servicemen to install new parts only to learn that unit was improperly installed - does not meet manufacturer's installation guidelines. We had to pay 3x the $52 permit fee to have city plumbing inspector come to home, and thereafter came to same conclusion as manufacturer. Because Mario's Plumbing was not interested in remedying the situation, we had to file a lawsuit against Mario's Plumbing to recover a portion of what we spent on this. Unit installation is non-repairable and we will have to pay someone to rip it out and replace it with a unit installed in a proper, working fashion.

He was able to come diagnose the problem and fix it efficiently. I have a Navien tankless water heater and he went to their school for their brand. He was very good to me. The price was very reasonable. I did incur a $100.00 trip charge but he traveled 75 miles away.

Gary , the plumber, called back within an hour of my leaving a voice mail, came to our house that afternoon and fixed the problem.

Kevin came to our house numerous times to talk about the pros and cons of going to tankless because we had a hard time deciding. Once we decided it was only a few days before they were here to install it. Kevin and the plumber doing the majority of the work were both there to talk about the placement of the heater and overall process. Once the heater was in Kevin came by to tell us how to maintain it and he even filled out most of the Focus on Energy form for us.

When our old water heater started leaking, I decided to have Dickenschrauf Plumbing come out and do the work due to all the good reviews on Angie's List. I called Rian who was at another job, but was able to answer all of my questions over the phone and provide me quotes. Since it was a Saturday, I was worried about having to pay emergency rates, but I was told that I would be charged their normal rate. They were able to come out that same day and install a new water heater. I decided to go with a tankless model because we needed an oversized water heater (old one was 80 gallons), and the additional cost for a tankless wasn't very much more. The installation went well, and the plumber who did the work was very friendly and professional. I noticed a small leak from one of the pipes after the plumber left, so I gave him a call, and he said that the leak should stop on its own, but if it didn't to give him a call back. After a couple days, the leak didn't stop, so he came back out and fixed the issue (added more teflon tape to the fitting). UPDATE I was remodeling my basement recently and wanted to have them give me an estimate on the work. I was not able to contact anyone from their company at any of the phone numbers that were available... no answer on any of the numbers. I ended up going with another plumber who noticed several things that Dickenschrauf didn't do correctly when they installed my tankless water heater: 1. No permit was pulled. 2. A flexible appliance pipe was used for the gas line. 3. Copper piping was used for the condensate drain. The owner's manual for the water heater specifically states that PVC should be used because the condensation is mildly acidic. None of these are serious issues, but I ended up having to pay the plumber who did the remodeling work fix the last two issues.

ED DAVID, OUR PLUMBER, DID A FANTASTIC JOB ON EVERYTHING. VERY GOOD AT COMMUNICATING PROGRESS, HE DID EXTENSIVE RESEARCH ON TANKLESS WATER HEATERS FOR US. HE REALLY PUT HIS HEART INTO OUR JOB. VERY PROFESSIONAL IN EVERY SENSE. WE WILL JUMP AT THE CHANCE TO USE THEM AGAIN. ALWAYS PROMPT, COURTEOUS, CLEAN, AND SUPER HIGH QUALITY OF WORK. KUDOS TO THE STAFF, ESPECIALLY ED.

Peter was very punctual and personable.. He explained everything he was doing and gave suggestions of how to avoid problems in the future. I really appreciated that he went above and beyond to fix the problem I was having with my tankless water heater which had been installed back in 2005. When he took the heater apart he found that it had been installed wrong so that is why it hadn't worked well for all these years. He found that the heater coil was placed to close to the ignition so every time the heater would get hot the water heater would turn itself off thus no hot water. Now the water heater works perfectly and I can shower, do dishes and wash clothes without the worry that I have to relight the pilot. Thank you Peter!