When our old water heater started leaking, I decided to have Dickenschrauf Plumbing come out and do the work due to all the good reviews on Angie's List. I called Rian who was at another job, but was able to answer all of my questions over the phone and provide me quotes. Since it was a Saturday, I was worried about having to pay emergency rates, but I was told that I would be charged their normal rate. They were able to come out that same day and install a new water heater. I decided to go with a tankless model because we needed an oversized water heater (old one was 80 gallons), and the additional cost for a tankless wasn't very much more. The installation went well, and the plumber who did the work was very friendly and professional. I noticed a small leak from one of the pipes after the plumber left, so I gave him a call, and he said that the leak should stop on its own, but if it didn't to give him a call back. After a couple days, the leak didn't stop, so he came back out and fixed the issue (added more teflon tape to the fitting). UPDATE I was remodeling my basement recently and wanted to have them give me an estimate on the work. I was not able to contact anyone from their company at any of the phone numbers that were available... no answer on any of the numbers. I ended up going with another plumber who noticed several things that Dickenschrauf didn't do correctly when they installed my tankless water heater: 1. No permit was pulled. 2. A flexible appliance pipe was used for the gas line. 3. Copper piping was used for the condensate drain. The owner's manual for the water heater specifically states that PVC should be used because the condensation is mildly acidic. None of these are serious issues, but I ended up having to pay the plumber who did the remodeling work fix the last two issues.