Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above
We researched our pool options. When we went to Tropical, Annette was very experienced and answered our questions. She even offered some extra's which would be nice options for pools. When we left we felt strongly we would go with Tropical. We returned 2 weeks later to sign the paperwork and put a down payment. We thought everything was clear. When the pool was up and we went over it with Don, the installer & part owner, we did not have any of the options. We pulled out the contracts and did not pay for them either, he pointed out. Bottom line....We got the very basic model, not what we wanted, but what we were quoted. We felt very upset and tricked. Then, we had a leak. We called twice, both times Annette said she would contact Don, who was on a job. Finally, I went in to their store with a video of the issue. The next day Don came out, looked at it and said he would be out the next day to replace the attachment. Once he came and fixed the leak, no issue. Now, 2 months later, we have 1 large "drop" and a few skips on the bottom. One of their selling points was great installation. They sell and install. We thought that was a great point as well. Bottom line, I don't know if one pool company is better than the next. The other companies we spoke to contracted out installation
Sauna Installation in Milwaukee are rated 3.9 out of 5 based on 13 reviews of the 3 featured Milwaukee pros
The Angi rating for Sauna Installation in Milwaukee is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Sauna Installation needs. Angi’s review system takes into account ratings on price, quality, timeliness, responsiveness and feedback for Angi Certified Pros.