Recent Review: Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above.
Business Description: Welcome to Tropical Pool & Spa, where selection, style, service and quality are our company's mission. We can help you select the perfect furnishings for your new patio, backyard, pool area, or sunroom all at competitive prices. Whether you are looking for wicker, teak, cast aluminum, wrought iron, or replacement cushions and accessories, at Tropical Pool & Spa we have it all. We can also offer you a terrific selection of above ground pools, saunas, hot tubs & swim spas. You can buy with confidence. So browse through our website, and then visit us in person... you’ll see the difference!