The issues with American have been numerous and have spanned over 3 months now. In summary American Service was originally scheduled to do repair on 2/9/10. The tech that arrived did not have a work order for the stove top and stated he did not work on Electrolux stoves. The top was rescheduled and request was made for a different, trained tech to do the service work. Even with this request the same tech was sent on 3/16 to repair our stove. After completing the repair it was noted that a gasket was missing around the control panel. When I asked the tech about this, he claimed that was how it was before. I also noted a smell of gas when testing the burners and when I asked him about this he didn't answer. That evening we noticed the burners were not working properly and had American send a different tech later that week. He confirmed there was an issue with one of the burners and that two screws were not replaced during the last service. One of the missing screws was for the burner which was now not working properly. A replacement burner was ordered and installed on 4/8. There continued to be issues with igniting two of the burners, one being the replacement. The replaced burner also did not seem to have a consistent flame. Due to the continued issues with American and the reps we dealt with there I contacted Electrolux. They supplied the name of another service provider in our area who came out and inspected the stove. That tech confirmed there were still issues with the replaced burner as well as issues with the second burner. New parts were ordered and we are currently waiting for them to be installed. Besides the undertrained repair staff American sends, the customer care given by their in-house staff is horrendous. This ranges from not answering or returning phone calls, being unable to supply manager contact info, the inability to transfer you to one along with being talked down to about your problem by their Corporate Consumer Relations staff. It appears that there isn't one single person at American willing to step forward and offer an acceptable solution. Unfortunately we are now forced to work with a third party service provider and the manufacturer in hopes to resolve our issues.