1st choice was my 3rd quote for the project. I was sick of the price and hassle of heating oil. Wayne quoted me boiler made by Crown, not a household name (like Carrier, etc). That said, his quote was for about 40% less than the 'big' names, and a little research shows them to be a large, reputable manufacturer. Wayne was low key, low pressure, and knowledgeable. My favorite part was when he said: "If I miss something in my quote, it's my responsibility, not yours." More on that in a minute. I was not present for the install itself (gotta work to pay for the thing!), but my family reported little more than noise, understandable when ripping out an old boiler. When I called home for an update, I spoke with the installer, who gave me a friendly update and answered my questions. Later when I got home, I noticed little or no mess and great-looking new plumbing attaching my new boiler to the old feeds. My only gripe was with the removal of the old tank. The gauge on the tank read "E" for empty when he wrote the quote. But, there was apparently about 20 gal of oil left in the 275 gal tank, which was more than they could dispose of at the time, so they had to leave the tank and set up an appointment to get the remaining oil pumped out. Now, anyone who drives a car knows that "E" means "almost gone, but a little left". Bottom line is that I got charged an additional $100 to pump out about $100 worth of oil from my tank, before they could remove it. I guess that didn't fall under Wayne's claim of responsibility for 'missing' something during the quote process. Had that $100 been on the quote, I would not have flinched, but it wasn't. Bottom line is that I would use them again, despite that $100 frustration. Everything else about the experience was friendly and professional.