I called to schedule an apt to get a new toilet installed to take advantage of the Tucson Water rebate, this program rebated up to $200 for replacing old toilets with new water efficient models. I asked if they would bring a toilet with them to avoid me from having to shop and them arranging someone else to transport the toilet for me. They came with a toilet that was not a water efficent model. They told me they had several models that met the criteria but didn't bring one. The man had to leave here to go get another toilet before he could do the install. He came back with a more expensive toilet. When all was said and done, the paperwork didn't indicate the model of the toilet. It took 3 phone calls to get the company to send paperwork on the model that was installed, this information was required by the city of Tucson to get the rebate. After several phone calls with the company and the city, the City of Tucson said the toilet they installed has a 1.6 gallon tank when the requirements for the program needed to be a 1.5 gallon tank. So in the end, I am out $180 on the rebate program. Additionally, the toilet wabbles when sat on. The plumbing company has a work order guarantee, what the say it will cost they will stand up to. So when I called to tell them it wabbled, they came back out and said it would require $1000's of dollars to fix it. That was never mentioned at the time the toilet was installed. No one can believe that I paid $600 for a toilet and the installation. Additional Comments added on 11/23/2009: We finally got this all worked out. The plumbing company gave us the amount of the rebate that the city would have given if the correct toilet was installed. In the end we were happy with the result but I doubt we will be calling that company again. The toilet has been working fine since the install and we like the toilet but the whole problem was that we were very specific in that we were installing a new toilet in order to meet the requirements of the city to receive the rebate. The plumbing company said they would be able to get and install the correct one but in the end they did not.