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I live out of state and I needed a contractor that I can trust to work on my rental property in Greenfield, I also needed a guy to work the weekend at a normal rate. Phone interview was great. I was able to tell Tom was one of those and quot;Get it doneand quot; kind of guy, and I loved his energy level and enthusiasm. There are many lazy contractors out there, but Tom is absolutely positively NOT one them. He is one of the hardest working guys in his field. Here is my detailed assessment of his service: Customer service and trust: I also asked my tenant to give me a feedback on Tom, and he had a raving review too. Trust is a really big issue for me because my tenant is an introvert foreigner and very shy. I want a guy that makes my tenant feel at ease, and I've already had a guy that made my tenant feel uncomfortable. Honesty: As I indicated, I'm an out of state owner and any dishonest handyman could have taken advantage of the situation and charge me extra and lie about repairs. He also purchased all the needed parts and appliances and only charged me exactly for the price that was paid. I know this because I verified the price with the store and it was exact. This man is HONEST. Prompt: I called him Thursday night for the job and he was able to start the next day. He also worked over the weekend and also performed some shopping on my behalf. Kitchen job was fully completed by Tuesday, but only because that was the only time the refrigerator can be delivered. Cost: I don't know how he can make a living charging the labor rate he does. I work with lot contractors because I'm in home rehab type of business. Tom's total labor cost was less than what I expected, even my wife was surprised by the cost. Hourly labor rate is deceptive because it doesn't mean anything if the contractor is incapable or dishonest. Tom's rate is honest and its more than fair. Any customer that give him negative rating on cost has got to be a real j****** in person. I will definitely use Tom again in the future.