Milwaukee Hot Tub Installation

They said we would get the spa in 4 weeks and it took 8 weeks. Some of the delay may have been because of the hurricanes.

My hot tub pump was leaking and I found Water tech on the internet. I sent them an email and John Lecher called me. He was responsive and upfront. I would recommend him to anyone who needs Spa service.

Paul from Bakers had performed some service for me over the winter when I had problem with a leaky and nearly frozen hot tub. Paul was very helpful giving advice over the phone and ended up replacing the heater for me. Recently the circuit breaker started tripping and I called again to get advice. Paul was helpful and me some tips to troubleshoot myself. I couldn't figure it out and scheduled a service call. Paul came over and took a look and discovered that the circuit breaker itself was bad. Paul gave me a contact to get the breaker replaced. On his way out I asked how much the service call would be and he said no charge. I would highly recommend Bakers Pool and Fitness to anyone needing pool or spa service.

Since the hot tub is installed inside our home this was not a simple remove the old hot tub, and drop off a new one, an entire wall of our solarium needed to be temporarily removed to get the new hot tub in and installed. The Electrician needed to be coordinated, along with the carpenter as there is custom cedar decking around the entire tub. Chris and his Team at Poolside took care of everything including removal of the old hot tub coordinating with the Electrician and carpenter, and installation of the new tub. The project could not have gone smoother than it did. I highly recommend them to everyone.

He was great! We agreed to meet at 10 and when I arrived he had already discovered the problem. We discussed best solution and proceeded with such. Had it done in a half hour! He also provided me with a clean bill of health as to the hot tub which was reassuring as I am selling it and wanted to make sure it was working properly. I would NOT hesitate to contact Reidy Spa Services again.

TJ's explanations were clear and thorough. He was patient with our obvious lack of experience and knowledge of spas. He made sure we understood the features of his products, the ongoing care a hot tub requires, including costs, and the site preparation necessary. In the end we chose a competing hot tub because we think it will better fit our situation and preferences. A Sundance spa from Wolf would have been our second choice. So Wolf didn't get our business, but that was not because of the way we were treated at their showroom. Note that we went to the Wolf Pools and Spas showroom on Bluemound Road in Brookfield and not the Franklin location whose address came up at the top of this review.

I needed someone to inspect a hot tub at a house I was planning on buying. I'm completely clueless when it comes to hot tubs so I called Baker Pool & Fitness based on the reviews I saw on angieslist. I was not disappointed and happy I selected them! Their customer service was outstanding and even made time to help me within 24 hours since I was on a tight timeline. Paul came out to the house and inspected the hot tub for me. He tested everything and gave a detailed explanation of the issues he found. I will definitely use them for any future needs and highly recommend their services. Thanks Baker Pool & Fitness for making my home buying experience a good one!

I called and left a message with Scott that my spa was leaking inside the housing behind the pump and needed an evaluation and possible repair. He got back to me promptly and made an appointment to look at it within a day or two of the call. I had originally called the company where I had purchased the spa and they said they were very busy and it would be at least a week if not 2 weeks to look at it. Scott determined the extent of the leak as being cracked pipes and we scheduled a time when he would come back with the parts and repair it. The repair appointment was delayed because of bad weather which was totally understandable. He was concerned that he wanted to do the repair right and the weather needed to be better. He came back with all the parts, took everything apart and installed the new parts. While he was working and while the spa was filling, we spent a considerable amount of time talking about the best ways to run a spa and how the use of chemicals could be reduced considerably. Scott is very knowledgeable about spas and is happy to share his expertise with his customers. With his advise, I will be able to save a considerable amount of money on chemicals for the spa. I had not used the spa for almost a year because a previous leak had been repaired by the company that sold me the spa, but it never totally stopped leaking and it was very inconvenient to keep refilling the spa. It was either find someone who could repair it totally within an acceptable price or get rid of the spa. Scott saved the spa, saved me a bunch of money on chemicals and got everything back up and working in a very professional manner. I would highly recommend Scott to anyone in need of spa and hot tub repairs!

I called the service manager, Mike, to discuss the discrepancies with their estimate and the cost of their estimate vs the three other companies that I had inspect the hot tub. He refused to send out his technician, Rick, for a free evaluation and refused to refund my payment for their inital service call because I did not pay them to perform the $3000+ service. Rick is their only technician and Mike continually said "he has 26 years experience" and did not explain to me why three other companies disagreed. We bought the hot tub from Aqua Spa and have had them do regular service work on it before, but never have I experienced the unethical and poor customer service as I did from Rick and Mike. We are investigating taking this company to small claims court due to the documentation and support from other companies.

Arrived at the given time, had the necessary equipment to move the hot tub. Professional and very friendly. Service cost $600 less than their competitor.