We were switching from an electric range to a gas range and needed to have a gas line installed. We chose Ideal Plumbing based on our experience with Pieper/Spring City Electric which is a sister company of Ideal Plumbing. Service was scheduled for 8am. I received a call from the installer at 7:15am on the day service was to be performed asking for clarification of the project. I explained that a gas line needed to be dropped in for a new range, that the gas source was not far from the installation site, and everything would be easily accessible. Plumber arrives at 9am. He did not mention during our earlier phone conversation that he would not make the scheduled time. Fortunately, the electrician from Pieper/Spring City that was scheduled for 9am arrived early and was able to get most of his work done by the time the plumber arrived. The work was completed in two hours. I took it upon myself to clean up the installation site while he packed up. After the plumber left I checked the basement to make sure everything was in order. The area in the basement just below the installation site was only partial cleaned. Now, I will say that some of the mess was probably attributable to the electrician. However, I can see why he, the electrician, might not tidy up the worksite given another installer is literally doing work in the same area he just finished working in. That being said, there was sawdust on the top of the clothes dryer, tile, plaster, and small chucks of wood tucked into the dryer handle, and debris, including pieces of left over pipe, on the floor. I'm fairly confident any obvious debris was swept off the dryer top by hand into an adjacent garbage can. Call me crazy but I feel like you would/should try to return the worksite and affected areas to the original state as best as possible. If you don't have a portable vacuum or broom to clean up the mess please feel free to ask to borrow one and I will gladly oblige. It looked like some of the smaller pieces of pipe that were installed were "repurposed" as they were very rusty. Now I'm all for recycling and reusing things, but I feel like if you're going to reuse/repurpose pipe you should ask the homeowner if that is acceptable. Maybe this is industry standard and I'm just not aware this is a normal practice, however it leaves me wondering if rust on the inside of the pipe gets pushed into my new range will it do damage? I was charged $265 for supplies which included approximately 12ft of new gas pipe, 4 smaller pieces of questionable gas pipe, 4 elbow joints, 1 T joint, a valve, and a plug. When I priced out what this would have cost had I gone to Home Depot for supplies it would not have exceeded $50. Mind you I full well expect the price that I pay to the plumber for supplies to be inflated, but over 4X more? The kicker was when I was handed the invoice. I was billed for three hours of work when only two hours were completed. I was expecting to be charge around $400 and was billed almost $700 even after being given $25 discount for being an Angie's List member (even though I never mentioned I was one). I was told I was billed for the time it took for him to get supplies before he arrived. What?! Is that normal!? Hindsight being 20/20 I should have asked him to quote out the job before hand, but the estimate I had in my head was absolutely in line with being charged for two hours of work as I was aware of their rates. Needless to say I shared my shock at the price and compared the work done to when we had a gas line installed for the clothes dryer which was completed at a fraction of the price and was essentially the same work. I was told this was because he did not use a flexible gas line and the install was a bit more complex. Meh. I spoke with the district manager to see if this is experience is normal (because it just doesn't feel right). The manager, Mike, was very understanding and willing to listen to my concerns. I hope to provide an update once he is able to look to the matter further. I do hold myself partially accountable as I should have questioned the quality of the pipe and pushed back on the price as it was all unfolding. The plumbers late arrival unexpectedly worked to my, and the electricians, advantage. So, after all is said and done I have my gas line and the actual work completed is acceptable. The quality of the supplies used, phantom billing practices, poor worksite clean-up, and lack of punctuality are big misses as far as I'm concerned. I'm more disappointed than anything as we've had such a great experience with Pieper/Spring City. Moral of the story: All sisters are not created equal and you need to be your own best advocate.