On March 9, 2013, after researching fireplace stores and needing to replace our existing gas fireplace with a new, energy efficient gas fireplace, we decided to stay with the current brand we had Heat and Glo and Badgerland Fireplace had an excellent rating on Angie's list and other sites so we headed to the store to discuss a replacement. Upon arrival at the store, there was one sales rep in the store which was a bit busy. We discussed at length that we needed a new gas fireplace and were shown inserts. The sales rep somehow came to the conclusion that we had a wood burning fireplace and wanted to convert it to a gas fireplace. We had never stated we needed a conversion fireplace but without knowing much about gas fireplaces, we asked about how we could change the look of our old gas fireplace and were directed to gas inserts. It was only after we made an appointment for this sales rep to come to our home to look at our existing fireplace and our continuing questions that the sales rep realized that we were requesting a completely new gas fireplace, not something to replace a wood burning one. He never offered a business card, only brochures for gas inserts, which was confusing but we felt that an installer would be coming to our home and would have a better handle on what was needed and would work for us. On March 11,2013, much to our surprise, the same sales rep came to our home, late but did call to apologize for his delay. The rest of the story is as written above. To date we have not heard back and will not be using this company for our needs. The only thing accomplished is that I have a 12x12 hole in my living room wall.