Milwaukee Bathtub Installation

We're delighted with the workmanship and care taking by the owner to make sure that we were happy with the installation. The installers were great and the work was completed in a day. They were very good about answering all of our questions. We had concerns over a cosmetic issue which the owner, Doug Hibl, promptly took care of it personally. Doug was extremely personable and communicative. He wanted us to be happy with the shower. We were, however, disappointed in the failure of our salesman to do any sort of follow up including not bringing initial paper work that was due to us. We never saw or heard from him again which was the primary reason we did not put in a second shower. However, on the positive side, it freed up money for a new kitchen. The girls in the office were great ! The owner was on top of everything. The shower looks fantastic, and we are so glad that we did it.

Kurt arrived on schedule. It started our as a simple job of replacing the cartridge of a leaky bathtub faucet. But the handle was frozen. The whole job took 2 hours. Kurt ended up replacing all parts. We are very happy with the job.

I hired them to replace the old drain on a bathtub. Trap and pipe were old and close to the main stack pipe, I didn't want to take the chance of breaking anything. Overall I'm happy with the job, my only complaint; Time promised to arrive was 9 to 11 am, showed up at 11:45. No big deal. Also, while the main debris was taken away, the work area needed sweeping and a little wipe down after he left.

HIGHLY RECOMMENDED We made an appointment with Randy Luna of Heiden Tub Refinishing to refinish our bathtub based on our positive impression of him on the phone, his informative Heiden website, and glowing Angie reviews. However, when Randy inspected our bathtub he informed us our bathtub could not be refinished successfully and gave us the reasons, which are beyond the scope of this discussion. Randy suggested that we would be better off with a new bathtub liner and outlined the rationale for his suggestion. Randy then spent time giving us useful information on bathtubs in older homes (ours, built 1939) and bathtub liners; and he also spent some time online with us looking at companies who install bathtub liners. Bottom-line: Randy walked away from a morning’s work by putting our interest first. In my experience this is the primary quality to look for in a tradesman who will work for you. Overall impression of Randy and Heiden Tub Refinishing: While we did not use Heiden, as discussed above, we came away with a positive feeling about Randy as a guy you can trust and knows his business. Based on our experience, we would unequivocally recommend Randy and Heiden to you.

Outstanding service. He could have easily convinced me I needed new pipes but went right to the issue. Instead of a couple of thousand it wound up being only a couple of hundred. Tech was very professional

Excellent work, highly professional, fair price for work completed. I am completely satisfied.

The work to be done at my mother's home was "estimated" at approximately $750/7 hours of labor which broke down to $90+ dollars per hour plus materials. The worker showed up at 8:30 a.m. as promised and finished part of the work by approximately 8:30 p.m. This did include trip to the store for some unexpected but needed parts and a side trip to another job site. He had not yet completed the faucet replacement. He was to return at 8:30 a.m. the next morning. He called me at 7:20 a.m. the next morning and said he was on his way to my mother's home but did not have the tool needed to bore holes in the tub for the new faucet. He did, however, leave the bill and despite my asking him to do so, made no contact with my mother. I attempted to reach him at 11 a.m. wondering when he would be returning to my mother's home, as she had already had to cancel a medical appointment to accommodate the second day of work. I was told he would be there after 3 p.m. By 3:30 p.m. my mother rescheduled for another day. I found it funny that I had received a customer satisfaction survey prior to the work being completed. I did contact Mr Handyman to ensure that the bill would not be paid until the work was complete. They were agreeable to that arrangement. On the new date the worker showed up on time and finished the faucet installation. He did require my mother to sign another work order/bill for the faucet work prior to the job being started. The worker failed to clean up his mess where the new floor under the water heater was installed. He also did a poor job of reinstalling the paneling and trim that covered the access to the tub water supply. I will say that the trim was not in the greatest shape to start, but there was a complete length, albeit in segments, that held the paneling in place. After his work, there are simply small, non continuous segments of trim holding the paneling in place. Her final bill was $1,165.10 and according to the worker she was not charged for his shopping time and only charged half the labor time for the faucet installation. I did read at least one review on Angie's list that Mr Handyman did not honor their estimate, but I opted to go with them anyway. Most of the work was done well, but I would not hire Mr Handyman again due to the significant difference in the estimated number of hours to complete the job vs. the actual time to complete the work resulting in an increase of over $300 in her final bill.

Very personable and professional. Todd explained everything and answered our questions. He did his job well and efficiently. This is the second time we have had Todd from Carl's Plumbing and highly recommend him!

They were very prompt and courteous during both the estimate process and the actual work being done. Even though they did more work than was originally estimated (replacing the drain in the tub), they did not charge us any more money. They were very unobtrusive while they were at the house and were working quite diligently the whole time they were there. We have been very pleased with the water heater and the drains since they were cleaned.

Bought service at angies for saleprice . They allowed us time tile tub before they came (4 months). They were prompt, pleasant & professional. Tub looks better than new, hopefully it stands the test of time.