Milwaukee Asphalt Shingle Roof Installation

Overall, was a positive experience. For more details, see my posting at the Better Business Bureau also.

The quality of the material is good, and the installation looks good. They patiently answered all of my questions about warranty, lien waivers, and schedule.

Big Fish was fantastic. The price quoted was in the middle of the pack but the work was exceptional. This wasn't an easy job and their attention to detail was flawless. Communication was great all the way from quoting through to invoicing after the job. A great crew that was considerate, worked hard and left a spotless work site when they were done. Will absolutely consider Big Fish for other projects in the future.

Cons: Start date of work was pushed back multiple times. Follow up regularly took a few business days. Work site was left somewhat messy. Pros: Quality of work was very good. Contractor worked closely with me to make sure my exact specifications were met on the roof and skylights. Why to choose this contractor?: Price was 28% below three other competitors if you have the patience and ability to tolerate delays.

The quote that I received from the company was the lowest of three quotes. There were a few things that we had discussed that did not make it into the quote, however, including the siding that I had requested. I failed to notice this before committing to the contract. A big value add-on that I purchased with was the 20-year non-prorated warranty on the roof that covers labor and materials for any problem that develops in the roof. The work started soon after I signed the contract and was finished quickly. The workers were courteous and professional. I would definitely go with this company again.

Everything seemed to go well until I looked around after they were done. They left a lot of debris and nails on the roof, in the gutters and on the ground plus they damaged two bushes. Turns out Kelly Reimer and his main job foreman were both off deer hunting. When I met with Kelly later, showed him the pictures, he was mortified and very apologetic. He got his crew back to our home and they spent a lot of time making everything right. I know he was sincerely sorry for how they initially left the job. Besides working hard to make me happy with their work, he gave us a generous price break. I believe our experience was truly an aberration and would recommend them to anyone. It's refreshing to meet someone who will admit when they're wrong, take responsibility and then work had to make things right.

We had a pretty bad wind storm which blew off a section of our aluminum facia and also 2 asphalt shingles had lifted and shifted on the roof. I had called a siding company and a roofing company separately and they pretty much told me the jobs were too small for them and if they did do it the price would be pretty steep. I did have the piece of facia bent at another company that replicated the piece of facia that had blown off. So I called a couple companies and A Custom To was the one company that came and gave me a reasonable quote to fix both issues. Others never showed up. Chad was the repair guy that came and was such a knowledgeable and good guy. He replaced everything, cleaned up and off he went. I am so grateful that there still is a company that has fair prices and honest workers. Thank you Chad and A Custom Too. Please keep up the great work. They will be the only company I call when I have these types of issues. Hopefully not too soon.

Michael did a great job with both the roof and the siding of my house. They went above and beyond in ensuring that the work was performed to the highest standard of quality. He even completed additional work not discussed in the contract at no cost to me. I would highly recommend him to anyone looking to complete roofing and/or siding work.

They used a subcontractor, we were told they had used this subcontractor previously. One person didn't speak any English, one spoke broken English and the supervisor (who spoke excellent English) was gone almost the whole first day. Our property was damaged beyond standard expectations (hole in gazebo screen, hole in hot tub cover, nicks out of newly installed deck, etc.). We did not ask for, nor did they offer, any discount for the Infinity-documented property damage. Job took a day longer than promised, so we were woken up early on a Saturday when they wrapped up the job with a crew of eight. When Infinity performed final inspection they discovered the subcontractor had entirely skipped part of the installation (header flashing). I also discovered the sub had incorrectly installed the ridge vent via my own attic inspection. Infinity repair team had to come over to fix the problems. First time it rained following the final repair, we discovered the second floor downspout was completely (100% !) clogged with debris from the installation so that water was backing up in the gutter and overflowing. So I had to go up on a 35' ladder in a downpour to snake out the downspout. We did not find any roof leaks during the downpour or any subsequent storms. Final insult was we had to contact them multiple times for lien waivers. Still working through this one almost three months after the job and a month after check was cashed. Infinity is a CertainTeed Shinglemaster certified installer, but the sub crew that actually performed the work didn't demonstrate the abilities one would expect from a certified installer. The final job looks good, but given the troubles we have faced, and are still working through, I am concerned that we will discover problems with other installation misses once winter comes. Infinity is one of, if not the biggest, CertainTeed installers in the Milwaukee metro area. But I would not recommend them to anybody.

Overall, excellent experience. There was some delay in getting the work underway, but this is not unheard of in the home /repair contractor business. A busy place means they must do good work for a fair deal, or they would not be busy! Once they were able to show up and do the work, they were fast, professional, courteous and efficient. A crew of 3 guys tore off our rotten clay tile roof off and replaced it with asphalt shingle in just 1 day on a 25 x 25 ft Greendale original home with a pyramid hip roof, plus a small utility roof, plus a cleaned up the yard decently as well, before leaving that day. The company has been professional during every step of the process. The crew cleaned up fairly well, and owner Keith sent a follow-up guy to clean up a few things to my satisfaction after the work was done, making sure I was happy with everything before he left This company prides itself on doing a good job and getting Angie's List rewards, it means a lot to them. I thought the price for the job was fair. Also, they provide a 10-year warranty on their work, and the shingles themselves have a 50-year warranty on them, in case there are unforeseen issues ahead. They deserve the solid reviews they get. I would hire them again.