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HVAC Contractors
Water Heater Installers
We have been using Burkhardt for about six years to service our boiler and have been very happy with the service. When we determined we needed a new boiler, we called Burkhardt first and were thinking that we would probably hire them for the job. Doug Erdman arrived on time. He looked at the existing system and then provided prices for two different kinds of boilers and an indirect hot water heater on the back of a piece of paper. He said he would write up a formal quote if we decided to hire the Company. We were hoping to put in an energy efficient boiler, but the price quoted seemed quite high, so we called one other company to come out and give us an estimate for the same type of boiler and three for a different brand. The other company that bid on the same brand of boiler was approximately 20% cheaper even though they had a reputation for being more expensive. The other company also proposed a smaller size boiler based on a complete calculation of the energy needs of the house. After looking at wholesale prices, the difference in boiler size would not account for the difference in price between the two boilers. All of the other companies provided us a with written estimates specifying all the terms and conditions and proposed a smaller boiler. Given our history with Burkhardt, we were inclined to hire them and were very disappointed at the lack of professionalism. It appeared to us that the company actually did not want to install a high efficiency boiler for us even though they sent a thank you note after the visit. Given the magnitude of the price difference, the fact that we didn't have a full written estimate, and the boiler was one size larger than it needed to be, we decided not to give the Company an opportunity to revise the estimate. In the end, we decided on a different brand of boiler and hired another company.