Let me say first that I had a very challenging tree to remove. It was located in a fenced back yard, with no access for a bucket. Everything had to be climb, cut, and drag. Power lines to my and my neighbor's house had to dropped. Time estimate given for lack of power was 5 hours, but turned out to be closer to 10 hours. I have no complaints about the actual cutting of the tree, or the work ethic of the employees. Everything had to be dragged out through my fence gates, which damaged my grass and scraped up my siding a bit, but there was really no way around that. They cleaned up nicely. A few days after the tree was down, a team showed up with a stump grinder which was way too big to get through my gates. They had to come back later with a smaller piece of equipment. I have a couple of concerns, and one potential concern. One, the time estimate for the power lines being down was only half the time they were actually down. I did not mind for myself, but my neighbor wasn't happy. The time estimate was given to me by the very nice woman who answers the phone, but it is clear to me now that she didn't know how long it would take to cut down the tree. (Very big tree!) This job was done in late November, and the ground had not yet frozen. As a result I have huge divots in my lawn, some a couple of feet long and some as deep as my ankle. I will have significant work to do in the spring to repair these holes. My potential issue will not be able to be assessed until spring, because the ground froze by the time the stump grinding was done. The prior owners of the house had surrounded the tree with railroad ties to create a raised bed...probably about six inches high. I don't know yet whether the stump is actually ground down to a level as if there were no raised bed, or not. If not, if I want to get rid of that raised bed the stump will be exposed. All in all, this was a good job. They did make the job a priority because the tree was dropping branches, and other companies did not seem to care about that. I think there are some communication issues between the woman on the phone and the owner (size of job); sending the wrong size stump grinder, etc. Spring will tell if the stump is ground down deep enough.