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Madison Thermostat Installation

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Reviews for Thermostat Installation in Madison

Harker Heating & Cooling
5.0
I was under the impression that I should be getting 24v, which is what the thermostat needed. The technician informed me that the voltage was correct and that the 24v that I was expecting was incorrect. Turns out the system was working correctly but the technician was able to get the 24v to the thermostat by connecting another wire, already available, to the "common" terminal of the thermostat control panel on the furnace and then hooking it up to my thermostat and all was fixed.
- Michael S....
Harker Heating & Cooling
5.0
Technician arrived promptly, completed installation in less time than expected, charged less than initial estimate. Good communication, organized, professional.
- Allen M....
Seasonal Survival
5.0
Perfect! I bought a smart thermostat on line and asked them to install it. Fortunately I got the right one for the system, which is quite complex. The gentleman showed up, with proper COVID mask and gloves, sorted through some complicated looking wiring while offering good advice, took an hour, total bill was $112. Competent, helpful, polite, and reasonable rates. It was obvious the guy enjoyed his work.
- Bruce J....
Harker Heating & Cooling
3.0
It seems that Harker's top priority is to get paid rather than to satisfy its customers, even when it is clear that work was done unprofessionally. The technicians are generally good, but the customer service people answering the phones are rude and even hostile - so if you have a problem that you need to discuss with customer service, you probably won?t be very successful finding a fair solution. If the lack of courtesy and support provided by the customer service people are a reflection of the customer satisfaction, then many customers must have had a similarly bad experience as I did. Our story begins in November 2008 when we got our thermostat replaced by Harker. Replacement work went fine, but about a month later, at 7 pm on a Sunday night, the furnace would not turn on - not exactly ideal considering that the low for the night was forecasted to be below zero. We called MG&E who came out immediately and determined that there was a problem with the thermostat. They told us that we should call Harker since the work that they did was probably still under warranty. Harker came out and diagnosed the problem as a short in the thermostat wire going from the thermostat to the furnace, and not the thermostat itself. My feeling at this time was that the short was in the thermostat and not the wire, but since they are the professionals, I thought they must know what they are doing, so we told them to go ahead and replace the wire for $213. However, within a couple of months it became clear that the problem was misdiagnosed after the thermostat began, again, to short out. After changing the settings on the thermostat when warmer weather arrived in the spring, the thermostat had to be turned on and off repeatedly in order to get the furnace to run. I called Harker and explained that the thermostat they installed was faulty and needed to be replaced. After the technician diagnosed a short in the thermostat, he replaced the thermostat with a new one. He told us the charges were $135 for the service. I told the technician that I was not going to pay for the service charges since the problem was misdiagnosed several months earlier when I had to pay $213 to replace the thermostat wire, which obviously did not actually needed to be replaced. To add insult to injury, I noticed that after the technician left, he installed the new thermostat off-center, so now we must have someone else come out and move it or paint the wall. I was sent invoices for the service charges, but after talking to the lady in customer service to explain why I did not think I should be charged again after the wrong diagnosis was made, her response was the labor is guarantied for 30 days. She did not care what I had to say and was unfriendly at best. I also told her the thermostat was installed incorrectly the second time, but she did not even take notice of this issue. She finally agreed to split the difference of $135 after a lot of hostility. So in the end, the new thermostat we had installed by Harker cost us $543 ($263 for the first thermostat, $213 for replacing the wire, and $68 ($135/2) for replacing the first thermostat). Update: Due to the strong recommendation of a friend and Harkers good customer ratings on Angies list, I gave Harker a second chance when we moved to our new home (they also installed the furnace in the home, which is also why I thought it would be good to call them). We needed someone to adjust the inline dampers in our 3-year old home to improve the airflow to a second story bedroom. The technician was extremely helpful, friendly, and responsive. He improved the airflow to the bedroom and gave good advise on how to keep the upstairs bedrooms cooler during very hot summer days. The people answering the phones also seemed much friendlier than they used to be, too (they no longer made me feel like I was bothering, or disturbing them with my call). I would rate this last experience with Harker very positively - it seems that Harker might have gotten the message after reading my last review and greatly improved their customer service.
- Laura S....
SUNSET AIR AND HOME SERVICES INC
5.0
Service call at night. Technician was cheerful, courteous and competent. He analyzed the problem in less than 10 minutes. Replaced the defective thermostat and was done in less than 1/2 hour. There was no charge as the material and labor were under warranty. Excellent service.
- Michael R....
Seasonal Survival
5.0
Mack and his son were wonderful to work with and very professional. They were punctual, professional and very efficient. From the time they arrived (right on time as scheduled) to the time they finished, they kept me current on how the progress on installation was going. They cleaned up after they were done. As we wanted a different thermostat than what Mack had, he came back on Saturday to install our thermostat. He took extra time explaining the new thermostat and went over everything about the furnace with my husband.
- Sandra H....
Seasonal Survival
5.0
They came on time. Invited me to watch them work. They showed me a disgusting filter that was not the one you normally change. It was supposed to have been removed at instalation by the original contrator in 1993. They through the disgusting thing out that was full of junk that had built up for 21yrs. I was sure glad I called them!
- Jerry O....
Action Heating & Air Conditioning Inc
5.0
Carl from Action installed our new Honeywell wifi thermostat. He called ahead as promised and was right on time. He was very knowledgeable and helpful and shared a lot of information on our system and how to maintain it. He is up to date on the newest technology and got the installation done with no problems. Action was very helpful and responsive to my initial inquiry about this installation. The wait time to schedule the install was very short which is typical for Action. The people are alll friendly and helpful.
- Thomas S....
Clark Heating & Cooling
5.0
Our 1983 furnace went out unexpectedly. Clark Heating quickly responded, educated and thoughtfully guided us on our choices, and put in the new equipment the day after we made the choices. They went above and beyond what was expected in repairing, replacing, and retrofitting in our somewhat complicated 1941 house and returned in a timely fashion to tweak the system. And when they saw I wanted to scrub the floor under the old furnace before the new one was installed, they even took it upon themselves to thoroughly scrub the area outside where the new air conditioner was installed without me asking. Truly a pleasure to work with!
- Joseph M....
Seasonal Survival
4.0
Everything fine. I did ask for a return call to install a thermostat and never heard back from the company.
- Kathryn H....

Thermostat Installation in Madison

Angi : Local Reviews : HVAC Contractors : WI : Madison : Madison HVAC Contractors : Madison Thermostat Installation
5.0

(4)

Business Description: Replacement of furnaces and air conditions, boillers, radiant heat, forces air , humidifiers, thermostats
N/A
Business Description: Additional DBA - Krell Industries. Family owned & operated. Nationwide service.
4.7

(207)

Recent Review: I was under the impression that I should be getting 24v, which is what the thermostat needed. The technician informed me that the voltage was correct and that the 24v that I was expecting was incorrect. Turns out the system was working correctly but the technician was able to get the 24v to the thermostat by connecting another wire, already available, to the "common" terminal of the thermostat control panel on the furnace and then hooking it up to my thermostat and all was fixed.
5.0

(1056)

angi certified
Award 2020Super Service Award
offers coupon
Recent Review: Perfect! I bought a smart thermostat on line and asked them to install it. Fortunately I got the right one for the system, which is quite complex. The gentleman showed up, with proper COVID mask and gloves, sorted through some complicated looking wiring while offering good advice, took an hour, total bill was $112. Competent, helpful, polite, and reasonable rates. It was obvious the guy enjoyed his work.
4.8

(310)

Recent Review: Technician arrived on time, was courteous and professional. Gave us several options and prices for thermostats. New high tech thermostat was installed (we love it!), tech also serviced our A/C unit.
4.8

(121)

Recent Review: Amazing, would recommend this company to everyone.
4.7

(231)

Recent Review: Fine. professional, punctual and neat.
4.9

(26)

Recent Review: Carl from Action installed our new Honeywell wifi thermostat. He called ahead as promised and was right on time. He was very knowledgeable and helpful and shared a lot of information on our system and how to maintain it. He is up to date on the newest technology and got the installation done with no problems. Action was very helpful and responsive to my initial inquiry about this installation. The wait time to schedule the install was very short which is typical for Action. The people are alll friendly and helpful.
5.0

(9)

Recent Review: The technician appeared experienced and fully answered the questions I had.
4.9

(440)

Recent Review: Our 1983 furnace went out unexpectedly. Clark Heating quickly responded, educated and thoughtfully guided us on our choices, and put in the new equipment the day after we made the choices. They went above and beyond what was expected in repairing, replacing, and retrofitting in our somewhat complicated 1941 house and returned in a timely fashion to tweak the system. And when they saw I wanted to scrub the floor under the old furnace before the new one was installed, they even took it upon themselves to thoroughly scrub the area outside where the new air conditioner was installed without me asking. Truly a pleasure to work with!

Frequently Asked Questions & Answers about Thermostat Installation

What services are related to Thermostat Installation?

  • HVAC Companies

  • Heating Oil Company

  • Water Heaters

  • Electrician

  • Plumbers

What do customers in Madison say about Thermostat Installation?

I was under the impression that I should be getting 24v, which is what the thermostat needed. The technician informed me that the voltage was correct and that the 24v that I was expecting was incorrect. Turns out the system was working correctly but the technician was able to get the 24v to the thermostat by connecting another wire, already available, to the "common" terminal of the thermostat control panel on the furnace and then hooking it up to my thermostat and all was fixed.