I like Mike but we had a hard time connecting. I placed my order on April 16 and the work was finally performed on June 10. Mike was pretty good about getting over to take a look at the work to be done but then it took him quite a while to get back to me with an estimate (I got it about 10 days after I expected to get it. I asked for an itemized estimate but never got a written one. The estimate for the work was $900 plus materials for 16 hours of work (but this included spray washing and repairing our deck as well as a couple of light fixtures, which we did not have him do); The estimate contained no details other than the hours and costs. I wanted more detail because I wasn't sure what was costing what and wasn't sure I wanted all of the work to be done. I also pointed out that Mike had indicated his normal rate was $50 an hour and that I had prepaid for 4 hours of work so the most the bill should be was 16 hours - 4 hours = 12 hours; 12 hours x $50 per hour = $600, plus materials. Mike agreed but at best this was sloppy accounting. I still wanted a written estimate which again I did not receive. We scheduled the work for 8 a.m. on June 10th. I had told Mike I would be fixing the lights and around June 1st I called Mike and told him we would skip the deck repair and spray wash since we were thinking about just replacing the deck. Mike's helper Chris got to the house at 9:30 a.m. on the 10th indicating that Mike was coming soon (I had given up on seeing them when he finally arrived). Chris thought they were going to be spray washing the deck and didn't have a list of all of the other projects to be done along with him. He was a nice young guy who is clearly doing some on the job training. He did a very nice job on our major project - fixing the front entry way. Mike came about 45 minutes later and was in and out of the job during the day - my impression was the he was primarily here to do the plumbing related work. He fixed our faucet after getting part from a local plumbing store for under $10 (he had said if he couldn't get the part the faucet would have to be replaced; I was happy). In fact, I was generally happy with the work that was performed. On June 15 we got the bill for Mike's services. He listed the services as I indicated above and billed us for 8 hours of work, plus $69 for materials. The time seemed about right. I have contacted him about the bill because it had a couple of problems. He charged us $300 for the 8 hours of work when he should have charged us $200 (I had prepaid for 4 hours of work for $100, but instead of subtracting 4 hours, he subtracted the $100 I had prepaid for the service). I was a little disturbed because I had purchase a piece of fairly expensive trim to be used for the work on the front entry way. It was way too long so I had it cut in half expecting to use the other piece for something else but when Mike left all of the trim left with him. I'm not sure what happened there and inquired about it. I was also a little concerned about the materials cost but I am no expert and just asked for a breakout of materials costs when Mike sends the corrected invoice, which I have not yet received. In summary, Mike did and Chris did good work. It was hard to communicate with Mike and he and Chris weren't prompt. Mike is sloppy with his accounting and although he readily corrects his mistakes, you have to double check his bills.