Barlow Builders/Brad Barlow was recommended to me by a trusted vendor after I'd expressed frustration with the bid process and cost associated with another firm (whose estimate turned out to be 3x the finished cost with Barlow). She advised that Brad was honest, trustworthy, pleasant to work with, and did quality work at reasonable cost. I found this to be true--and additionally, he would discuss different options and associated costs for my consideration along the way, mindful of the original estimate he provided. He was cautious to warn that until complete tear-out, he wouldn't be able to precisely know what issues might lie beneath--but always had an eye to cost efficiences while knowing I didn't want to sacrifice quality, still in keeping with my modest home. Though a small shop, Brad was sufficiently timely for my purposes (I had a second bathroom to use). I provided a deposit late April, took about a month to choose and have ordered tile/grout/trim arrive, got past Memorial Day holiday, and he was able to start the project mid June. (He's since taken on an additional worker). He communicated regularly regarding timing updates and project status--and if I ever had a question or needed to reach him, he eithered answered his phone right away or called back within the same business day. His employee, Jim, was very meticulous, attentive to detail, and pleasant to deal with. The work site was cleaned up every day before they left. They essentially treated my home with the care they would their own. One day when I was delayed getting home, the temperature outside had heated up, and the AC came on, Jim was kind enough to make sure all my windows were closed before he left--a courtesy that reflects who they are and how they operate. Two things didn't work in their favor on the project, and yet they compensated fairly well. First, given that I wanted a decorative border with small insets, I should have employed a designer to create a detailed drawing to scale. Additionally, as the house was built in the 60's, there were a few "out of square" challenges. Both of these factors required in-process creativity on Brad's part which we negotiated to mutual satisfaction. With my own lessons learned from the project, I wouldn't hesitate to hire Barlow Builders again.