I was happy with Sunset Ridge Exteriors before they even started! I called on a Sunday to leave a message asking for an estimate. I didn't expect anyone to answer but Mike did! He was very personable, respectful, answered my questions, offered to come over to give me an estimate whenever it was convenient for me. When they came for the estimate, Mike and a co-worker got on the roof and took pictures with his phone to show me what the problem was, and then gave me 2 estimates - 1 to do a quick repair to prevent more damage while I made a decision (I was getting a second estimate), and another estimate to completely replace the rubber roof. The last roofer did not use a single sheet of rubber, and the individual pieces had started to shrink, become brittle, and expose the boards below, hence the leak. Mike took the time to explain what was happening, why, and gave me options - ya gotta love that! As they were leaving they noticed the soffit on my garage next to the porch had gotten all out of whack (my technical term) and it bothered them. They climbed back up the ladder behind some bushes to straighten it out - no charge - and explained why it happened! They added a third estimate to correct that too. The estimate I got from another company came in lower (I did tell them I was getting other estimates, but not the companies I was working with). I called Mike with the other company's figure and asked if he could adjust his bid. He asked specific questions about the other companies materials, etc and I answered. He pointed out the various ways for a contractor to save money on materials that could affect the quality of the job (both Sunset Ridge and the other company were using good quality materials). I told him I would prefer going with Sunset Ridge - they're local and already had gone the extra mile for me! But I can't always just choose who I "like" - I'm a single homeowner and need to be frugal! Mike worked on the numbers and came back with it very close to the second company. And to top it off, Sunset Ridge was able to offer me 0% financing over a long enough period to make it affordable for me!! Mike came over to my house (again in the evening when it was convenient for me) to draw up the paperwork including the financing. I didn't even have to leave my house! I got a call from Mike's scheduler to plan the work, and he was also very personable and respectful as well, explaining what to expect and how best to protect my porch furniture while they worked. They started the work after I left for work, and finished before I came home. The only evidence I could find that someone had done any work was some dust on the porch, I can see some of the new boards in my porch ceiling (I had expected to have to paint them), and the clean finished edges of my new porch roof! I looked around on the ground for nails etc before mowing - nothing! I would hire them again in a heartbeat - I just hope I don't have to!