I was calling repair places about 2 weeks ago and got Scott's voicemail. I had other places to call so I didn't leave a message. I was really surprised when he actually called me back about 5 minutes later to find out what I needed. We had a good conversation and I scheduled a service appointment for 9/4/2014 to repair a couple cracks in our fiberglass tub. At the end of the call, I asked Scott if he could give me a couple references and he said he'd call me back the next day. This is where the problems start. I never received a call back from Scott with reference information. I wasn't too concerned but, as the days went on and the appointment date grew closer - I was concerned that I could not get references from him. So, a couple days ago, I joined Angie's List to see what information I could find out about this company prior to the appointment. I was really happy to see an "A" rating and was satisfied by reading other's comments that I had chosen a good service provider. I was a little concerned yesterday when I did not receive a confirmation call about our appointment. Today is 9/4 and Scott has not shown up for our 9am appointment. I called at 9:15am to check in - and I left a voicemail. When I didn't receive a response by 9:30am I started calling other service providers. It's now 9:50am and I still have not heard from Scott. At this point, I've called and left a final voice message cancelling our service appointment. I will have another (hopefully more responsible) provider perform this work for us. UPDATE: Later that same morning, Scott did return my call. On that call he claimed to have no recollection of our conversation a couple weeks ago or the appointment that we had scheduled over the phone. He did seem to acknowledge (though not directly) that my recollection of the events matches with how he would have conducted business over the phone. I'm not sure what to think - many good reviews of his work on here but a huge miss on the opportunity to service me. I've turned to another provider for the work at this time.