Dennis was fantastic. I had a problem with my AprilAire humidifier and had originally tried to fix it myself. It seemed like every time I fixed something another plumbing problem would come up. After a month or so of this, I contacted Avid (I think I talked to Eric?). They were able to accommodate my schedule (I was leaving the country in a few days for vacation) and the appointment was scheduled quickly. While scheduling the appointment, I was even given advice on how to possibly fix it myself (in case I wanted to finish my DIY project myself). When I expressed that I did not want to try anymore, I was given an appointment quickly and an estimate of how much the repair would cost. When Dennis arrived, he was very polite and listened to me as I explained how the problem started, how I tried to fix it, and then all of the other things that had gone wrong while I was trying to fix the original leak. He again told me I was on the right track and explained what he was going to do and not to feel bad that I couldn't do it myself because you needed a special tool to make it work. He got right to work and very quickly fixed all of the leaks (the original one and the ones that sprung up due to my attempts to fix it). He even fixed the drain pipe under my utility sink that I had broke in the process of trying to do my own repairs. After checking that everything was working and NOT leaking, he made sure to ask if I needed anything else done. I didn't, but still really appreciated him asking! I was originally quoted $130-150 and when Dennis handed me the bill, it was only $108! It's so surprising when something is actually done BELOW budget! It might have been because I already had some of the parts he needed (like a valve), but still.... Overall, I had a great experience with Avid. I will definitely use them again and recommend them to anyone who has plumbing issues!