Short Story:Horrible experience! Genesis' inability to pay attention to even the most basic details is staggering, which caused a simple project to take more than 10 months to complete. My first contact with Genesis was late April, 2014. Their last visit to my house was January 23, 2015. I had another contractor complete the work on March 11, 2015.Genesis has clearly received some good reviews from others. But I would recommend looking closely at the negative reviews to get a good understanding of what could happen if your project is not one of the lucky ones.Selection Process:On July 1, 2014 I received an extremely generic work estimate with almost no details of the project. I spent the next 4 weeks trying to get answers to numerous questions -- as well as usable product samples -- so that I could make my final selections. How/where could I see an accurate sample of the storm door colors? What about accurate samples of the entry door stain colors? What door hardware finishes were available? Can/should I re-use my existing entry door locksets? Can I get the shutter sample colors? Etc. Etc. The selection process consisted of a mangled weave of emails and phone calls. And they weren't paying attention to any of it. Yet their production manager contacted me on July 31 insisting on placing the product orders. I attempted to go over the unresolved questions, but he clearly was interested only in quickly placing the orders -- regardless of what I would be getting. He was extremely rude and bullying. I agreed to speak with him again the next morning, and emailed him a 3-page document detailing all the remaining unanswered questions. He again tried to bully me into making selections without addressing the issues, and I eventually became extremely frustrated with him. The original sales person ultimately agreed to get answers to the remaining questions, and obtain the missing product samples. That took until late August 2014 because they didn't have any product samples, and had to order them from suppliers. After finally getting the remaining color samples, I sent back a summary of my selections. But yet again I had to mark a lot of items with question-marks. After more back-and-forth emails over the course of another week, they placed the order for the doors and shutters.Shutters:I indicated numerous times that I wanted shutters in some variation of "brown" to either match the new storm doors, or to match the existing porch light fixtures. But I couldn?t make the final decision until I knew what the true color was going to be on the storm doors. When I finally received the shutter color samples, they were not marked with any color names. I did find tiny code numbers embedded in the plastic. I provided multiple potential codes to Genesis, and questioned whether or not the codes were even relevant. But I never got a response, and they ordered the shutters anyway. Prior to the on-site installer?s first visit to my home, I was contacted by the production manager. He noticed that the shutters they received were red. I told him that was of course wrong. He said he would have to talk to the sales person about it, which seemed suspicious to me. Why not simply re-order the shutters? When the on-site installer showed up at my house, he brought the red shutters with him, which I explained was wrong. When the installer called the production manager, I could overhear him on the phone insisting that he had already told me that I was going to get red shutters, which was not true. My understanding in the end was that the shutter manufacturer was switched mid-stream, resulting in the wrong color code being used. But at first no one at Genesis would look into it. They just made vague references to what I had specified in the "contract". It became clear that they were attempting to force me into accepting the wrong color shutters on my house. After a LOT of hostile emails and phone calls, they finally agreed to obtain the shutters in the color I wanted. But when the installers arrived the 2nd time with the new brown shutters, there were no screws included in the boxes. Sure, this could be written off as a supplier issue. But when the installer informed the production manager that the shutters screws were missing, he told him to simply use any old screws he could find and then paint them! Is that what Genesis considers quality work?! The shutters are now finally installed, but the new ones are a few inches shorter than the originals. So there?s approximately 1 inch of gap at the tops and bottoms. The new shutters look "ok", but the appearance is not as professional as the originals. Why wasn?t I told prior to installation that the shutter sizes would be different? What if the siding under the original shutters had been less faded than everywhere else? The final result would have appeared even less professional!Entry Doors:During the selection process, one of the ongoing contentions was the stain color for the entry doors. There was a major conflict between the factory colors shown in the catalog versus the separate color chips that Genesis provided. At first Genesis was not responding to my concerns about that, nor were they responsive to my request to see actual doors displayed in a showroom, nor did they look into my suggestion to have the doors specially stained to match my existing interior doors/trim. Eventually they agreed to have the doors stained to match my existing doors. But when they showed up with the entry doors at my house, they weren?t stained at all. There was nothing but gray primer on them. The outside temperature was already sub-freezing at that point, so there was no way to stain them on site. The doors had to be taken back to Genesis to be stained. Genesis blamed the "supplier", but I'm fairly certain that it was Genesis' mistake. Just prior to the doors being ordered, my own understanding was that the doors would be stained by Genesis, rather than by the manufacturer, since Genesis was already having to stain replacement door casing. And why was the mistake not caught before scheduling the installation date?Deadbolts/Handlesets:I asked Genesis multiple times about whether the deadbolts/handlesets could -- or should -- be reused from my existing doors. I had assumed they would be more than happy to sell me new hardware. But, like most other issues, the question was initially ignored. And then I was hectically told to "just reuse what you have". But when the installers arrived with the doors, I was told that my existing door knobs, deadbolts and handlesets would not fit the new doors. The installer suggested that I simply purchase new hardware myself from a local lumber store, which I did. Luckily I had time to obtain the new locksets -- which had to be special ordered -- since the doors had to go back to Genesis to be stained. I?m quite happy with the new locksets, but that should have been handled at the time the new doors were selected.Storm Doors: The color selection process for the storm doors was ridiculously painful and drawn out. There were major differences in how the colors appeared on different pages within the same catalog. Once again, Genesis initially didn't respond to the problem. It took over a month to obtain legitimate door samples from which I could reliably pick a color. During one installation visit to my house, they installed one of the storm doors, but I discovered after they left that the door couldn?t be latched closed. Hardware was missing from the box for the other storm door, so it couldn?t be installed. When they brought a new storm door during a follow-up visit, it was dented in numerous places, making it unusable. I had them adjust the other storm door so that it would latch. But that resulted in multiple visible unsightly holes in the storm door framing, which meant that door too had to be replaced. Upon the FOURTH visit to my house -- January 23, 2015 -- the crew discovered that the storm doors were being ordered from the beginning with the wrong "swing". So the one door which was actually installed at this point was upside down, which is why it wasn?t latching properly. And there was now the possibility that the aluminum clad framing of the newly installed ENTRY door had been destroyed and had to be replaced along with the storm doors.Summary:I had finally endured enough. (There are actually many more bad experiences I could have included here.) I paid Genesis for the work that they had completed (2 entry doors and the shutters), and hired another contractor to finish the job. Slightly more than a month later -- the time required to special-order yet another set of storm doors -- the job was finished. Not only did the new contractor handle every aspect of the job perfectly, but the final cost was less than what I would have paid to Genesis.In response to this review, the Genesis folks will likely focus on "supplier" issues that were out of their control. But it was not the suppliers that made this project such a miserable experience. It was Genesis that failed to pay any attention to the project. It was Genesis that repeatedly ordered the wrong storm doors. It was Genesis that repeatedly tried to force-feed red shutters down my throat.To be fair, I will say that some of the folks at Genesis did try to pay more attention to the project towards the end. And they were very good about accepting my terms for terminating the job with them. But it was too little, and certainly way too late for me to have any more trust in them.