We contracted Shawn (the owner of Royal Exteriors) to perform house repairs after a major hail storm. We had no prior experience with him nor any references, but he was by far the most responsive of the contractors we contacted. We met with him soon after the insurance adjuster had inspected our house and returned a settlement that would replace the shingles on our roof. He performed a detailed inspection and found much more damage. He contacted our insurance company and, they sent a second set of adjusters to confirm Shawn's findings. They agreed with everything that he found, and the settlement almost doubled, allowing us to replace our roof, siding, gutters and skylight. Shawn met with us a few more times to help us select a color for the shingles and the siding. He was extremely helpful and responsive in this process. A couple of times, he even visited houses that we suggested to him so that he could see the and quot;lookand quot; and colors that we found attractive. He then helped us find those colors. He made many suggestions that we hadn't thought of. For example, an inexpensive addition was to add recessed lighting in the new soffit in front of our garage and over our porch. The effect is stunning and it wouldn't have happened without Shawn's suggestion. Shawn took care of every minute detail, from caulking seams to contracting someone to replace our storm door, to running to Menards for a coupling to attach our downspout to the yard drain correctly. We didn't have to think about anything except about how we wanted our house to look. This was our first time as homeowners dealing with the insurance company and Shawn helped us a tremendous amount through this process, including advice for small details like how to process the settlement checks efficiently at the bank. We did pay a little extra to take care of some things that weren't covered under the settlement, but we feel that he charged us a very reasonable price for these services. Shawn always responded to our questions extremely quickly and was very accessible by phone, usually answering immediately, but if not, returning our calls within minutes. We have been extremely happy to work with Shawn and Royal Exteriors and recommend him to anyone in the greater Madison area making repairs or remodeling.