It was extremely cold, and because it is an old house, it was not an easy job. They figured out a way to install the new front door without tearing out the old trim which was really nice, because the trim is original and very old. They were able to get the door installed in 7-8 hours. A few days later, they came to finish up the trim around the new door and install the new storm door. The template for the lock/handle was different than standard ones and the template was inadvertently turned backward. They were totally up-front about that, and were able to adjust for the mistake so that it looked better, and gave me a discount on the job. Later I realized that the deadbolt did not work. When I called Adam to let him know, he came over right away, and got the storm door deadbolt working. He knocked down some more of the cost for my trouble. They are very conscientious, honest, capable, and a good company to do business with. I am a satisfied customer and very happy with the new doors.