We set up the preliminary contact through Angie's list, were contacted from the front office within 24 hours to set up an appointment with their field representative, Kevin. Kevin showed up exactly on time, discussed with me exactly what I wanted, taking notes as we talked. He then measured both bathrooms and some further discussion regarding the finer points of the installation. He then provided me with an estimate, left contact information and left = absolutely no pressure - no special deals if you purchase today - as I appreciate. We determined this was the best estimate of the 5 we had, Others weren't sure of the work and all were at least #200 higher on their bids. I sent an email on Saturday AM to have them contact me. To my surprise Kevin called around 4PM that day (I was expecting them to call on Monday). We set an approximate date for the work to be done. On Monday I was contacted by the installation foreman that they had a job cancellation and would we want the work done starting on Tuesday? We agreed, on a 9AM start but there was an issue and they couldn't start until after lunch. The flooring Techs arrived at 1:45, one started unloading the trailer while the other came in and examined the bathrooms. He also asked questions regarding his portion of the job and explained what they would be doing. They set to work removing the toilets (I was replacing one with a more efficient one). I had previously removed the trim as I wanted to refinish it, and I would reinstall it when they were done. They worked until 6:30 PM (with our permission) to make sure they would complete the job. Even then they asked if I needed them to do any other work while they were there (reinstall the trim, etc.). Overall, I would say this was a very good experience, an I will definitely utilize them in the future.