I had an emergency because my septic tank was overflowing. I called 5 different places on a Saturday evening, and they were the only ones who actually responded to my call, and they came as soon as they possible could. He pumped my tanks, and fixed the overflow valve, which had broken loose. He also provided me with some excellent information about sealing the collars. I thought that these had been fixed 3 years ago by a different company, but it turns out they did not use the best method for fixing it (tar), and the seams were leaking. I will be calling them to properly seal the seams. Excellent service and educational for me. I didn't feel like he was selling me anything, but providing necessary services and making recommendations in my best interests. I will be using them for my septic service from now on.